Hi Andrew, Can we please have the name this was booked under and the property address so we can investigate further. As your name has not come up in our system at all and it would of if a viewing had been booked. Are you certain it was with our company? If you could please advise. Kind regards, Fraser Hi Andrew, Thanks for taking the time to respond to our comment, we have now found the booking in our system and I understand from my colleagues conversation with Emma that she had called the office and someone had promised to call right back after speaking with the tenant. We take full responsiblity for this, and I can see a viewing has since been re-booked and carried out. All the best in your property search. Kind regards, Fraser.