Had a great experience with Prospect, Jordan, the assistant manager was cheerful and professional and Callum who showed us a property was also very personable yet professional. Both a pleasure to deal with.

Very positive experience with Prospects. Charlie Phillips came back on every email and voicemail left. Very happy with the process.

A great team, always friendly and efficient, Laney Thompson especially.

I was impressed with the responsiveness and helpfulness of both the sales team and my property manager, Laney Thompson. They got back to every question within the hour and generally took the stress out of finding a room and moving in.

Laney and the other members of staff I deal with at Prospect are excellent - they deal with everything quickly and efficiently. They have been quick to find new tenants after the old ones move. My only gripe with Prospect is their ever increasing "extra" charges.

Secured a tenant very quickly for me, always ready to be of service, very professional outfit, thanks to Laney Thompson and the team.

Prospect have been assisting me in renting a property for the first time. I found them professional, polite and always willing to be of assistance to me. There time management is good and I found the agents, in particular Shannon Smith, very approachable and helpful. I would recommend them to friends and family and would consider using Prospect again when buying a property.

Where do I start. The Lettings team are lovely. But my property manager let me down and attempted to practically scam me out of money, I wanted an early exit. And most normal agencies charge 450+ VAT and that’s it. Beckie managed to attempt to swindle a grand from me and to make matters worse did not offer a payment plan. She also then said I’d still have to pay the rent. So now I have to commute to Bournemouth for work and often stay at a friends for a few times a week to make it easier. Then raising works without even consulting me prior was upsetting I appreciate sometimes works need to be done but consulting the tenant first should always be done. When my tenancy ends I will not be renewing now will I Unlikely rent through Prospect again purely because of my experience with my property manager towards the end of my tenancy. Such a shame as like I said Sales and Lettings are amazing.

From my experience of viewings with representatives from Prospect, I have found their employees to be cocky, arrogant and full of themselves. I was actually put off putting an offer on a property because of an employees pressure tactics and badgering. They sure ain’t the best but they sure ain’t the worst either.

High on commission