Thank you for taking the time to leave your feedback. We’re sorry to hear that this was your impression and appreciate that the lettings process can feel frustrating at times. Referencing, including landlord references where applicable, is a standard part of the checks we carry out to ensure we act responsibly for both landlords and prospective tenants. Communication is important to us, and we’re sorry if you felt this fell short on this occasion. If you would like us to look into your experience in more detail, we would be happy to do so if you contact our lettings team directly. Best regards Jeremy Collins Director Farrell Heyworth