Thank you for your feedback. We’re very sorry to read this and would like the opportunity to understand what has led to your experience, as this is not the standard of service we expect or accept. Customer care is extremely important to us, and we take comments like this seriously. We would encourage you to contact our Branch Manager directly so we can look into the matter properly and follow up with you as soon as possible. You can contact Simon Long at: SimonLong@farrellheyworth.co.uk Best regards Jeremy Collins Director Farrell Heyworth