They are not honest and be very careful if you are dealing with them do not sign any contract unless they give you a confirmation for whatever you requested. Time wasters. Not recommended at all. Stay away.

I have booked viewing on Monday, and they arranged viewing on 11.00 Wednesday. But when I drive to here from Coventry, they told me the apartment has been agreed. But nobody informed me the viewing has been canceled! Rubbish agency

Very bad service and lots of issues happened throughout the process. Extremely unpleasant experience. 1) Tenancy started at 16th Oct but have not got the kry till 5pm. When contacting them, keep saying about i cannot move in until they got the inventory list, but it is ur problem and should get it ready before i moved in. 2) Take ages to get the fridge and freezer and other things fixed 3）Have not heard anything about deposit repayment after one and half month since i moved out. An agent definitely should avoid!!!!!!

Absolutely terrible service!!! I would give it 0 star if google would let me. I sincerely recommend you to avoid this letting agency at all costs. 1. They do NOT take your complaints or concerns seriously. 2 months after I moved in, I have noted damp patches on the wall. I immediately reported it to their online maintainence platform fixflo, received NO reply AFTER AT LEAST 6 WEEKS and found that they literally DID NOTHING BUT TOOK MY COMPLAINT DOWN. I then called and sent emails to them numerous times. They eventually came and did a visit but STILL NOTHING WAS DONE. Mould patches started to appear in the bathroom and bedroom walls. It is only until the flat below complained about a leak that they finally came and 'fixed the leak'. Just this process took FOUR MONTHS but still nothing was done even until the end of my 1-year tenancy to fix the moulds. 2. Lack of communication between departments and non-efficient. I had to call every few days to chase for my deposit to be returned. Every time they told me 'they will speak to their colleagues and said it should be with me by the end of the day' but in the end it took THREE WEEKS. I have now moved out and am using a different agency. I must say the service they are providing me is on a whole other level !!!

Extremely unprofessional and a disappointment

Absolutely hopeless. I emailed them telling them I was interested in a property as a cash purchaser and they told me my solicitor would stop me buying it because it hasn't passed the EWS test. If you ask them to sell your property they will actually try not to sell it! Update: their response indicates they didn't read my review, which is exactly what the phone call was like. If your property isn't selling with Northwood, don't be surprised.NegativeResponsiveness, Quality, Professionalism

Worst experience I have ever ...

I received a distressing call from aNorthwood employee that was very rude in relation to the inventory check-out for Flat 151 Southside , St John's Walk, B5 4TH. Aside from the rude and unacceptable tone, the employee insisted that money would be taken from our deposit because there was a ...

"Worst experience I have ever..."

I received a distressing call from aNorthwood employee that was very rude in relation to the inventory check-out for Flat 151 Southside , St John's Walk, B5 4TH. Aside from the rude and unacceptable tone, the employee insisted that money would be taken from our deposit because there was a hair in a drawer and some dust under the sofa. In other words the flat was very clean, but he wishes to nitpick about hairs, and thinks that he has a right to insist that we pay. So I just want to re-cap a few items over the tenancy: We moved in in January. One of the key fobs didn't work. So the inventory check didn't capture something as important as that, but you captured a hair in a drawer. I didn't make a big fuss, we just got it resolved. Northwood also informed the Council that Andrew Green and Emilie Tao had moved into the property. My boyfriend's name is not Andrew Green. So again, happy to criticise a hair in a drawer, but couldn't get the name of the tenant correct? This was a bit of a pain to correct with the council tax. They got water and electricity meter reading wrong as well I had to be hold on call for hours to try to get them resolved! Such a pain! There was dust under the sofa, and the windows weren't clean. The floor was sticky and although generally clean, I am sure there were hairs if one were to look. Perhaps they can provide a picture of under the sofa and the windows to see a before and after, including the insides of every drawer. Soon after moving in we scanned our passports in the office, then we were contacted to come and scan our passports. I said we already have. Eventually Northwood accepted they already had our passport scans. One of the employees (also I believe) turned up at the door and tried to get in. He said he was here to do a normal property check. I said that's fine, but not right now, because I was working from home. I just asked him to contact us in advance. He said he had contacted us in advance and wanted to come in. I said I didn't see any email. He said "he definitely had", again quite rudely essentially calling me a liar, so I asked did he receive a reply? He didn't answer. I then checked all my email and there was no email. I sent an email to Northwood and Mo to say this and to let me know about the next inspection. No apology, no proof of email from Northwood. Quite rude. The elevator in our building was broken for approximately 3 months (could be longer now). We did raise this with Northwood, but didn't hear anything back. Why was nothing done? So 1, 2, 4, and 5 are all Northwood Lettings or inventory clerk errors in the space of about 6 months. Number 6 is actually the biggest issue for me. That was not only extremely inconvenient every day, it also cost us approximately £100 or more extra costs in moving because the delivery men had to go up and down 4 flights of stairs with each box which obviously takes longer. So given that you want to ask for extra money to clean a hair in a drawer or some minor dust under a sofa, I would like to know what compensation they will be providing for the fact that the lift didn't work for all those months? It is part of the service fee and is why we paid the rent we did. So we should receive some compensation for: that service was not provided for months but was paid for in the rent we had to pay extra for removal costs due to it. Perhaps there should have been more focus into looking after the tenants and making less mistakes over the tenancy than there has been on this hair in the drawer or whatever else. I'd also like to add that the flat was clean when we vacated it, and if there is any hair anywhere, it may well have been from the inventory clerk, or perhaps someone else was in the property. Either way, we will refuse any deduction from deposit and raise a dispute unless we can reach satisfactory agreement.

Worst letting agent I've ever dealt with. What they say and what they'll do are two separate things. Would charge you fifty quid to say hello if they could get away with it.NegativeQuality, Value