I don't know why there is no comments about their behaviour in contracts. In order to see the contract about the property I'm going to rent, I need to pay half a year rent and 5 weeks deposits. When I said I can pay immediately after signing the contract, staff here just say it is their rule (which override the law) to let us pay first. I'm so surprise d no reviews mentioned about that.

Very disappointed with their service. When i moved to the apartment they told me that it was professionally clean,however the apartment was very dirty. Moreover, when i check out, the apartment was delivered in perfect condition , everything was clean up and even i painted the walls. However, they charge me 235 pounds for clean and rubbish removal. UNBELIEVABLE

Avoid this letting agent unless you want to be charged excessively upon move out! After over 10 years of dealing with letting agencies Northwood Birmingham has by far been the worst. Prior to moving in there was no major issues, however after moving out our apartment was spotless. Despite this we were charged over £250 for an extremely small area of dust (about 15x15cm)on a ceiling which was inaccessible to us. Upon complaint of this we were told this is the standard amount the cleaning company charges. We were also charged £30 for mattress protectors which were never provided in the first instance. The staff member at the branch hung up the phone to me during discussion of the charges which is far below the standard expected from a public facing role.

Absolutely ignorance, rubbish and BIG liars👎👎👎👎 …

❌❌BIG liars!!!!! ❌❌Especially ❌Aarran Ryatt ❌ So so disappointed with their services.👎👎 Never work with them again!!!!!!! 👎👎 …

Poor service. Reported faults including a broken radiator and mould which weren’t noted on the inventory when moving in, told someone would come to fix them and no one ever came. I was also given a broken fob, glued together, which broke completely. When I returned the fob to get a replacement, a member of Northwood staff just SELLOTAPED MY BROKEN FOB TO A KEY RING! Also the rent increased by £30 a month and the administration fees were extortionate. Won’t be using Northwood again.