Absolutely terrible service!!! I would give it 0 star if google would let me. I sincerely recommend you to avoid this letting agency at all costs. 1. They do NOT take your complaints or concerns seriously. 2 months after I moved in, I have noted damp patches on the wall. I immediately reported it to their online maintainence platform fixflo, received NO reply AFTER AT LEAST 6 WEEKS and found that they literally DID NOTHING BUT TOOK MY COMPLAINT DOWN. I then called and sent emails to them numerous times. They eventually came and did a visit but STILL NOTHING WAS DONE. Mould patches started to appear in the bathroom and bedroom walls. It is only until the flat below complained about a leak that they finally came and 'fixed the leak'. Just this process took FOUR MONTHS but still nothing was done even until the end of my 1-year tenancy to fix the moulds. 2. Lack of communication between departments and non-efficient. I had to call every few days to chase for my deposit to be returned. Every time they told me 'they will speak to their colleagues and said it should be with me by the end of the day' but in the end it took THREE WEEKS. I have now moved out and am using a different agency. I must say the service they are providing me is on a whole other level !!!