Hi Dina, Further to your review we would like to take this opportunity to advise that at all times our negotiators at appointments do have IT app that monitors what is said at the viewings and if you care to email us at birminghamcentral@belvoir.co.uk we can send this across, it is further noted you was in property with three other viewers at the time and at no stage have the other viewers complained about the staff member and it is very further you appear to be demanding items to be fixed or replaced and the staff member was merely explaining the reasons why items can not be changed, at the same point we have fully investigated this with other viewers who were in the same room and they advise the staff member was kind and considerate during the viewing stage and Belvoir do not discriminate whatsoever.