Michael Poole - Billingham

Hidden fees and zero service. Predatory fees and targeting international students. Avoid Homebox. I paid £723 for a 3-month stay at Bloom East Apartments (D0813). I moved out in December and I’m still fighting for my refund 5 months later. They are refusing to refund £195 by claiming "hidden fees": a £135 early termination fee and an extra £60 billing fee. These were never made clear for my short-term stay. On top of that, their service is a joke. They didn’t pay my water bill on time, leading to a debt collection notice in my name. Now they’ve told me to deal with the electricity company myself because they can’t be bothered to fix their own mistakes. It is clear they target international students, expecting us not to understand the system or fight back against these unfair charges. This is predatory and feels like blatant discrimination. Even the "agreed" refund £330.3 hasn't arrived. Jenni and the team just hide behind fine print. If you are a student or a new tenant, stay away. They take your money and disappear.

Do NOT use this service. We set up our utilities through Homebox and have now moved out of the property. After moving out, we realised the following: we have an overdue bill with Thames Water; we were owed over 600 pounds from our …

been trying to call for a week and no answer what so ever. there scammers my electricity isn’t being payed!! do not go to them when you try call you get put through to a AI!!!! …

Would give 0 stars if possible where to begin with this company. Communication via phone is impossible they will never answer so you are forced …

What a horrendous company!! I've so far sent 4 requests (2 via right move and 2 directly through their website) to contact me for a viewing on a property in Shrivenham. As a cash buyer I am in a good position to purchase property, however they have not bothered to contact me! I'm sure the vendor would love to know about their utter incompetence to sell a property! I will avoid at all costs any property for sale with this joke of an estate agent, and will most definitely NEVER sell a property with them!

Like many long-standing customers, we have relied on this software for over 12 years. As mentioned previously, the customer service was once excellent; however, its quality has noticeably declined over the last year or so. I presume this was due to the recent exodus of a number of the key staff. Our primary concern now is the apparent shift in focus toward introducing numerous bolt-ons, presumably to drive additional revenue, at the expense of maintaining and improving the stability of the core system. Today, we once again experienced significant slowdowns at the start and end of the working day, which directly disrupted our operations and prevented us from working efficiently. We previously attempted to transition to an alternative provider, but due to the poor structure and limited export capabilities of the backend data, we were unable to extract critical information. This ultimately resulted in a failed migration attempt. We would welcome a renewed focus on system performance, reliability, and data portability, as these are fundamental to our confidence in the platform which, I'm afraid to say at the moment is at an all time low. update 3/3/26 System down again - 3rd time in the last 2 weeks it has been unresponsive. We haven't been able to do anything for 10 minutes so far and of course can't get through to the support team. It's time Glen realised how badly these outages are affecting our businesses and turns his attention back from making as much money as he can to keeping his core system working - before he loses swathes of his existing customers. Which he will. So many of us are fed up right now.

AWFUL agency. They DO NOT leave you alone. They do not unsubscribe your details - they will email, call and text you forever and a day once you give them a contact. All they do is simply email/call you from one of their other agents. I have reported them to the ICO multiple times but nothing is done.

Why do Estate Agents feel the need to compulsively lie? This is what I asked myself after there had been no progress since offer accepted and just repeated messages from Natalie that 'the seller had a cold' and 'the seller was on holiday' …

Absolutely dreadful experience. Staff lied to both us (buyer) and the sellers after they were late informing us the offer had been accepted, and doubled down rather than apologise after being caught out. They charged the sellers close to …

After reading all the recent reviews I can't but agree with the comments. I have been waiting over 4 days for a reply to an email. tried calling numerous times only to be told that there is a high volume of calls, this has been the same for about a year now. We have periods of time where the software crashes and we are have staff sat around waiting for the issue to be resolved with no communication from AgentOs