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Lynn Google

Hidden fees and zero service. Predatory fees and targeting international students. Avoid Homebox. I paid £723 for a 3-month stay at Bloom East Apartments (D0813). I moved out in December and I’m still fighting for my refund 5 months later. They are refusing to refund £195 by claiming "hidden fees": a £135 early termination fee and an extra £60 billing fee. These were never made clear for my short-term stay. On top of that, their service is a joke. They didn’t pay my water bill on time, leading to a debt collection notice in my name. Now they’ve told me to deal with the electricity company myself because they can’t be bothered to fix their own mistakes. It is clear they target international students, expecting us not to understand the system or fight back against these unfair charges. This is predatory and feels like blatant discrimination. Even the "agreed" refund £330.3 hasn't arrived. Jenni and the team just hide behind fine print. If you are a student or a new tenant, stay away. They take your money and disappear.

Reply from Michael Poole - Billingham: Hello Lynn, Thank you for sharing your concerns. We take your feedback seriously and would like to clarify the current status of your account. Regarding your final balance, we have been in proactive contact with the energy supplier on four separate occasions to secure your final statement. As the supplier has not yet issued this, we have offered to release your current credit balance to you now, with the understanding that the final utility bill will need to be settled once it is produced. Regarding the charges mentioned, these are standard administrative costs associated with the early closure of a 12-month agreement. We are transparent about these terms at the start of every contract. We apologise for the delay you’ve experienced and for the frustration regarding the water account. We are committed to resolving the outstanding balance with you. We will get in touch with you directly so we can look into and resolve this for you.

About Michael Poole - Billingham

Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.

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