Terrible estate agents. They are rude when they speak to you on the phone. They charged us for fast tracking our checks and we were last in the chain to get them back, took even longer than the standard time. Never got an apology. They do very little to actually help sell your house, there only solution is to just keep lowering the price. We asked for our house to be featured on their social media page relentlessly, to spark interest page and they couldn't be bothered. We were ignored from start to finish.
Michael Poole - Billingham
10 Town Square, Billingham, County Durham, TS23 2LY, North East, UK, TS23
Claimed branch
4.7
1,185 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Tried to get a viewing on a property that they had the keys for - had to wait nearly two weeks to view and the day before they cancelled as the house had been sold through another estate agents. Wish I’d rang them now. Terrible estate agents - difficult to get through to and appalling service.
Reply from Michael Poole - Billingham: I response to difficult to get through - our p[hone lines are open 9am-9pm weekdays ?
Firstly I am absolutely upset with valuating property, I have received silly price for it! 😂 Secondly I have been viewing previously few properties from those agents which wasn't really nice as on pictures. When I asked M'bro branch for viewing on another property I have never heard anything back. Completely waste of time with selling or buying property.
Reply from Michael Poole - Billingham: I am not bothered any more. By the way it is very unproffesional and unnecessary answer worth of Estate Agent...
Good luck with ignoring customers to view properties, as I can see I am not first one (y)
Absolutely appalling estate agents. The Billingham office and the service they deliver is dreadful. To say they are underhand is an understatement. Overpriced houses and appalling customer service. Highly recommend not going near this agent.
Reply from Michael Poole - Billingham: can you be specific and I can look into what you state ?
Very rude staff
Reply from Michael Poole - Billingham: Hi Chris, we are very sorry to hear this. Can you please provide us with more information so we can review what happened.
Would never recommend renting from Michael Poole in Middlesbrough! They take ur money and charge you for things that were already damaged inside the property was spoken to so so unprofessional by Judy at the Middlesbrough branch when trying to get answers absolutely disgusting they are out to get your money for Anything!!! Will say anything to not give you your bond back and even charge 300 pound for ending a tenancy early shocking!!!
Don’t ever rent through these, even when you leave the house cleaner than it was when you moved in. They just try and have you for anything, always keep the paperwork you get when you move in because they even try to charge you damage that was already there and on their paperwork
Dreadful customer services. I have never experienced such an inefficient and uncooperative conveyance experience.
About Michael Poole - Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Website: http://www.michaelpoole.co.uk
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