Michael Poole - Billingham

Customer service and response is awful. Waiting a week for a response is not how any business should operate

*DO NOT TRUST THESE PEOPLE WITH YOUR HOME MOVE* My parents were using EweMove to facilitate their move to their dream retirement home. After the house had been on the market with little interest for a number of months, Mum and Dad had an offer accepted in July 2023. Things had been progressing, mortgage secured, and were told everything was in order. Around the time that Mum and Dad were planning and arranging my sisters wedding, things started to go quiet despite numerous chasers. Dad then went down to the house to speak with the owner, saying he was purchasing the property and was querying where things were. He was then told by the owner that the house had been sold to someone else and was under offer, despite the property being 'taken off the market'. Would highly advise anyone to stay clear.

We had a very bad experience with EweMove - Huntingdon & St Ives. We rented a house in Cambridge in Jul 2021 via EweMove and Ms Sarah Fitton handled our case. In the beginning of the rental period, we found there are 2 serious issues, one is the backdoor gate of the garden which always out of control and suddenly opened by itself. The other issue is the boiler and the radiators as our house could not be warmed up. We reported the situation to EweMove immediately as it's not safe for us and we expected they will help us to fix the problems quickly as seems their reputation is so good and the trustpilot rating is so high. But unfortunately, we are wrong, the problem of the backdoor gate could not be fixed until Mar 2022 and the problem of the boiler could not be fixed during the whole winter. No matter how we submitted our request of assistance to Sarah, Sarah has her own way to ignore us. In Jun 2022, we informed Sarah that we would not renew the contract and the end date of our rental would be 25 Jul 2022. She didn’t remind us what she expected us to do regarding the cleaning until 22 Jul 2022 she informed us we need to have a professional cleaning, but we almost completed the cleaning by our own. It’s not worth and we can’t arrange the cleaning company to come before 25 Jul 2022. We expected to return the keys to her on 25 Jul 2022 but she told us to leave the keys in the house on 25 Jul 2022 and will not see us on that day. She knew us to have the moving company to move most of the stuff on 22 Jul 2022 and will leave the keys on 25 Jul 2022 but she arranged her staff to enter the house on 24 Jul 2022 without our permission. On 25 Jul 2022, we found a trolley and some of our personal belonging were missing and Sarah said her staff just throw away some rubbish for us only. She is so unprofessional and we don’t know why her staff can enter our rented house and throw away our stuff without asking us. Moreover, she found there is a chip to the windowsill paintwork of the kitchen was our fault and said we need to pay for it. The truth is we reported the chip to the windowsill to her on 12 Aug 2021 when we moved in. She forgot it and didn’t check her record before she blamed us. Fortunately, we have kept the record as our evidence otherwise they will deduct more money from our deposit. We want to share our experience to let other people, no matter the landlords, the tenants, the sellers and the buyers, to avoid such unprofessional, dishonest and irresponsible agent – EweMove Huntingdon and St Ives.

They should use good quality videos for inventories not just photos. Multiple issues were not noticed in check-in report, and check out report had too high a bar for fair wear and tear.

Without doubt, the most useless conveyancing company that i have come across in almost 30 years. The total lack of communication between them, the clients and their appointed firms of Lawyers was nothing short of a joke. Estate agents jobs are to make the conveyancers life as easy as possible, impossible when there is no communication. Emails were sent to all levels of authority and none were replied to. I ought to mention Dan, who I believe was the new business development manager, tough task when you don’t have the relationship with appointed lawyers but he tried. A good idea but the execution is non existent. Stay clear of them if you wish to retain any credibility for your personal and professional reputation. They only have one star as I can’t give a -5!

Cannot get in touch, no one responds. Have tried multiple times to call and message yet nothing still.

House was put on market during the covid pandemic. I was assured that despite this, they were confident they could sell. Not a single viewing and absolutely no feedback over 2.5 months. When i called the office the excuse given was staff being furloughed. Not good enough.

Thought service was appalling