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Belvoir - Basingstoke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
26.04.2019

As a private landlord & living a fair distance from my properties I rely upon my agents to act for me & make the best decisions in my absence. I can honestly say that Belvoir (Basingstoke) are a first class team. Whoever I deal with knows me, my property & is always super efficient in dealing with issues & requests. It takes all the stress off my shoulders knowing they look after my interests & I would not hesitate in recommending them as a letting agent. Its not very often you can give a 5 star review but in this instance well deserved. I wish all my agents were as good! Thanks Belvoir.

Reply from agent

Susan, thanks for taking the time to leave this review. We're always glad to learn when customers are pleased with us and continue to come back time and again.

5.00 /5
24.04.2019
Thank you to Belvoir - wonderful staff

We have recently moved from one property to another through Belvoir lettings Basingstoke. All of the staff were extremely efficient and lovely to deal with and helped to make the move seamless for us.. A big thank you to Kate, Jo, Carol and Abi. And we were delighted to receive all of our deposit back on the first property. Five star service!!!!

Reply from agent

Trish, what better testament than from someone who has experienced us once and volunteered for more of the same! Everyone's pleased to learn that you continue to be so happy with us.

5.00 /5

Me and my husband were firs time buyers when we found our house. We registered with a lot of local estate agents, but only in Belvoir they could find for us exactly what we were looking for in just 3 days. After we made an offer they help us in negotiating a lot of questions, as we didn’t really knew what to do at that point. The solicitor company that they working with were advised to us and they did a great job. We are collecting the keys tomorrow and are so exited. Natalie was the contact person that always tried to update, help, support, advise and chaise anything that was outstanding to make the purchase as smooth as possible. So a big Thanks to her and the whole team for effort and their hard job!

Reply from agent

Ola Ola, thanks for taking the time to leave this review. It's always good to hear when our efforts are appreciated.

5.00 /5
17.04.2019
From move in to move out - Brilliant

Belvoir have been absolutely amazing from start of tenancy to end of tenancy. Very efficient and so quick to respond with questions and very helpful. Jo Jones and Kate Shore have been outstanding. Would definitely recommend to anyone who is seeking a new home! Rachel and Phoebe

Reply from agent

Rachel and Phoebe, thanks for taking the time to leave this review. We're all happy to learn that you've been pleased with our efforts. Jo and Kate are particularly pleased to have been mentioned in dispatches!

5.00 /5
08.04.2019

Fabulous customer services. Nothing is ever too much trouble for them. Too many stars to single anyone out!

Reply from agent

Venetia, thanks for taking the time to leave this review. We're glad that you continue to be so happy with our endeavours.

5.00 /5

We couldn’t rate Belvoir highly enough. We have received a fantastic service from Emily & Keith being dedicated in finding us a buyer, through to Matt and Natalie dealing with solicitors and making sure our buyers are happy. We would like to give a big thank you to Matt who this week has gone above and beyond for us in a difficult exchange. He has been great in making sure everyone evolved has been on the ball right up to the last minute and keeping everyone in the chain up to date. Thank you all so much you are an amazing team.

Reply from agent

Dear Mrs Philpot, thanks for taking the time to leave this review. It seems as if you've been impressed with everyone with whom you've come into contact!

5.00 /5

Belvoir have always dealt in an extremely efficient manner with my buy to let property - its always a worry losing a tenant particularly when your mortgage is dependent on the rental income - the staff at Belvoir have been great at getting a replacement tenant quickly for me. Recently Jo Jones has dealt with my property - and the admin associated with the new tenancy and I would like to thank her for all her help in keeping me totally up to date and informed regarding the procedure. I would certainly recommend Belvoir to any landord. Elvina Parker

Reply from agent

Elvina, thanks for taking the time to leave this review. Voids don't usually cause problems when the property is well maintained and sensibly priced as your always is. We've been managing your property for many years now and it's good to hear that we still please you.

5.00 /5

I cannot fault the lettings or maintenance departments at Belvoir. The lettings department put 100% into their efforts and quickly found me replacement tenants when my first ones moved out after only one year. The maintenance department are prompt and efficient and take much of the stress out of fixing issues with their friendly and caring attitude. I certainly wouldn't think of using any other agents as my experience with Belvoir has always been positive.

Reply from agent

Dave, thanks for taking the time to leave this review. It's especially good to hear positive feedback regarding maintenance. The maintenance team have possibly the worst job insofar as they're forever giving landlords bad news!

5.00 /5

This agency was absolutely amazing in helping me find a new home, they were polite, understood what I needed. The agent involved Carol understood my needs as well as respected the privacy of the current tenant that was in the property. I have had some horrendous dealings with estate agents from dealing with new agents in trying to find a new home from my current one (where I am leaving) who do not care about me at all now that I am leaving, and don't respect my privacy one bit. It is a breath of fresh air when you deal with a company that is concerned for the customer and not for the sale. If you can use this agency as they are concerned about you and not about the sale. Very kind and very professional

Reply from agent

Sue, thanks for taking the trouble to leave this review. We try and treat everyone as we would expect to be treated ourselves. We're glad that Carole has managed things so well for you.

5.00 /5

If i could give 10 starts i would. The team at the Basingstoke offices is second to none. Kate helped me with the showing and move in processes. Being from the US i had no idea how letting in the UK was done. From showing to move in Kate was incredibly helpful answering all my questions and making the process very easy and smooth. Once living in the unit all my concerns were addressed in a timely manner and very professionally. Here is where the 10 stars comes in.... Jo Jones was the member of Belvoir that did my checkout with me. Not only was she very quick in getting the checkout process done, she was very fair and got me back all of my deposit! Going into this i had some concerns about how the process was going to go due to an awful experience with Samson and George. I had been living in the Belvoir unit for 6 months and still had not received my deposit back from the previous letting. After explaining this to Jo she gave me all the ammo i would need to go back to the DPS and get my deposit back. She was very passionate about defending not only me, but anyone who is letting any property from the horrible agents and landlords. Not only did i get all my deposit back from Belvior, but due to the guidance from Jo she also got my deposit back from the Samson and George scoundrels. All in all, if you need a place to live in Basingstoke or anywhere in the UK, GO WITH BELVIOR!

Reply from agent

Chris, thanks very much for leaving such a comprehensive review. This is perhaps the longest we've ever received! All too often an agent is criticised over deposit issues and I'm glad to hear that we've proved to be so pleasing in our approach. 10 stars isn't possible, but you could always like our Facebook page!

Contact details
Sales Phone:

01256 809807

Lettings Phone:

01256 808116

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:00
Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Our team

Jo Jones

Property Assessor

Emily Mills

Sales Negotiator

Kate Shore

Lettings Manager

Kirsty Ross

Maintenance Co-ordinator

Brian Linehan

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure