Long standing estate agents in Accrington area, friendly, knowledgeable staff. spoke to a staff member about viewing a property, very professional. Recommended.
Mortimers
22 Blackburn Road, Accrington, Lancashire, BB5 1HD, North West, UK, BB5
4.9
413 reviews
Recent reviews
A selection of reviews, highest rated first. Not every review may be shown.
Only had 2 experiences with mortimers, the first the estate agent was late to the viewing and the homeowners had to show us around, and the second our viewing was cancelled the day before with no explanation, had to ring up to find out the property was under offer.
Left a message via their site. Got a call back from another branch promising a call from the Accrington one. Still waiting - although they have missed out now.
Mortimers Clitheroe are great. Accrington are useless. Never reply to online viewing requests. Don't anwser the phone. Requested to view over 3 times as no anwser or reply called Clitheroe. Infor.ed rigbt away Requests stopped the weekend after viewing requests made. Absolute joke.
Reply from Mortimers: Hi Sam,
I appreciate you taking the time to speak to me the other day to expand on your recent experience. Clearly we have failed to meet the high standard of customer service we strive for and one again I would like to apologise for this.
Kind regards,
Matt Willcock,
Branch Manager – Mortimers, Accrington.
recently viewed a house put in an offer did not get it fair enough i was called back told it is back for sale ok so put in offer told there is some more viewings will let me know called me back thay will cancel rest of viewings if i can …
Absolute shambles. When you do give a review, you then get harassed by Matthew at the Accrington Branch at 20.07 pm on WhatsApp, till the following day, trying to justify what happened. I think this behaviour is absolutely disgusting, and then they wonder why they get 1 star. I haven't posted the messages on here; they are for his head offices eyes at Ryder and Dutton.
Reply from Mortimers: We are really sorry to hear you have been unhappy with our service. We have asked our Customer Relations Manager Stuart to contact you so we can discuss this further with you.
Absolute shambles. When you do give a review, you then get harassed by Matthew at the Accrington Branch at 20.07 pm on WhatsApp, till the following day, trying to justify what …
Reply from Mortimers: We are really sorry to hear you have been unhappy with our service. We have asked our Customer Relations Manager Stuart to contact you so we can discuss this further with you.
Poor customer service Put a offer in on a house but never got any communication from Leanne after I was outbid even to up my price …
Reply from Mortimers: Thank you for your review.
I am sorry you feel you have received a poor service from the Mortimers team. In … More
Reply from Mortimers: We are sorry you’ve only been able to leave us a 1 star rating. At Mortimer’s, we pride ourselves on being able to provide the best possible service and are disappointed that you feel we haven’t done so on this occasion. As there are no … More
Made an appointment no one turned up waste of the time
Reply from Mortimers: Thank you for your review Alan. We are sorry that nobody was able to attend the appointment, although it's not an excuse some members of the office have had to self isolate and it had stretched our resources. We pride ourselves on the … More
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