Absolute shambles. When you do give a review, you then get harassed by Matthew at the Accrington Branch at 20.07 pm on WhatsApp, till the following day, trying to justify what happened. I think this behaviour is absolutely disgusting, and then they wonder why they get 1 star. I haven't posted the messages on here; they are for his head offices eyes at Ryder and Dutton.
Reply from Mortimers: We are really sorry to hear you have been unhappy with our service. We have asked our Customer Relations Manager Stuart to contact you so we can discuss this further with you.
