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Mortimers

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Mortimers

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Useless from start to finish. The staff at the Great Harwood branch are the most arrogant liars I've had the misfortune to deal with. Tell you they've got buyers to get us on the books and then we find out they did not. The manager Kim especially was particularly difficult to deal with. When I complained about her she thought we were out of order for letting higher management know of her utter incompetence and trail of lies. She became the victim which shows how weak and useless she is. They bring out feelings of hatred and cause the stress. Scum.

review by Dooster Jones

Reply from agent

We are very sorry you feel you’ve not a had a good experience with Mortimers, obviously this is never our intention. We always endeavour to give excellent customer service, which our other reviews for Great Harwood substantiate. As we can’t ascertain the specific circumstances from your review it is difficult for us to comment. If you want to speak with us directly about any issues you feel need resolving, we’d be more than happy to discuss them.

1.00 /5

Don't hate just browsing

review by Anne Briggs

Reply from agent

We’re sorry you have only been able to give us a 1 star rating. Customer service is hugely important to us, so we would like to contact you so we can apologise and understand where we can improve, but unfortunately we do not appear to have any record of you. We would be very grateful if you could contact us to discuss.

1.00 /5

I'm an expat landlord and wished to sell a property at the end of the tenancy. I contacted Mortimers by telephone to try to engage them. The office promised to get in touch with the letting agent to asses the property. and then....... nothing. I sent emails, called the shop and was promised call backs. Every time I tried to speak to Shelley she was biusy and would call me back. Don't waste your time.

review by Garry Smith

Reply from agent

We apologise for the level of service that you have received, it is not the standard of customer service that we pride ourselves on and we are sorry we have not been able to help you on this occasion. We have been in touch with you directly to discuss this and again express our apologies.