Only had 2 experiences with mortimers, the first the estate agent was late to the viewing and the homeowners had to show us around, and the second our viewing was cancelled the day before with no explanation, had to ring up to find out the property was under offer.

Left a message via their site. Got a call back from another branch promising a call from the Accrington one. Still waiting - although they have missed out now.

Mortimers Clitheroe are great. Accrington are useless. Never reply to online viewing requests. Don't anwser …

recently viewed a house put in an offer did not get it fair enough i was called back told it is back for sale ok so put in offer told there is some more viewings will let me know called me back thay will cancel rest of viewings if i can give them proof of deposit mortgage and my i d so i did all that told me it was mine called the next day and said some one else has looked at the house and sold it to them i feel thay just used me .

Absolute shambles. When you do give a review, you then get harassed by Matthew at the Accrington Branch at 20.07 pm on WhatsApp, till the following day, trying to justify what happened. I think this behaviour is absolutely disgusting, and then they wonder why they get 1 star. I haven't posted the messages on here; they are for his head offices eyes at Ryder and Dutton.

Poor customer service Put a offer in on a house but never got any communication from Leanne after I was outbid even to up my price Kept on saying she would ring me back but never did , clearly favoutism goes on here Would not use Mortimer's or recommend them _ very poor Was in a position to buy unlike your reply says , we were cash buyers and have already sold which you knew about so please get your facts correct Leanne knew we were cash buyers and still never replied to my callsNegativeResponsiveness, Quality, Professionalism

Made an appointment no one turned up waste of the timeNegativeProfessionalism

Useless from start to finish. The staff at the Great Harwood branch are the most arrogant liars I've had the misfortune to deal with. Tell you they've got buyers to get us on the books and then we find out they did not. The manager Kim especially was particularly difficult to deal with. When I complained about her she thought we were out of order for letting higher management know of her utter incompetence and trail of lies. She became the victim which shows how weak and useless she is. They bring out feelings of hatred and cause the stress. Scum.

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