As a tennant paying £1k+ per month I expected much better customer service and organisation from Martin & Co. No communication between staff members meant I was accused of causing damage to the property during the mid-tennancy inspection, even though the damage was clearly listed on the ingoing inventory. When arranging a check-out inspection, the agent agreed a time and date with me, only for another member of staff to arrange the inspection for a completely different date and time with no consultation with myself. Several times I called the agency to report issues or talk to staff and was met by extremely ride and unhelpful staff answering phones. Made an official complaint to one staff members attitude and after a brief and frankly tame letter of apology, had a similarly bad experience with the same staff member a few weeks later. Reported damp and mould and leaking roof areas, to be told that 'someone will be round to fix it' - several months later, nothing had been done. Will never be renting a property from Martin and Co again. DONT DO IT TO YOURSELF

I rented with Martin and Co aberdeen a couple of years ago and it was the most hellish experience ever. I will never rent from them again. I had no heating for 2 months during winter and it took me go ogling the landlord and contacting him myself before it got repaired. When I moved out it took 3 months for my deposit to return and on top of that they accused me of stealing a kettle. Fortunately I showed up at the office with all my photos of the place the day I moved out and the manager quickly backed off with his stupid accusations. I was a great tenement always paid my rent on time and the property was so clean when I left that the girls in the shop even commented on that. They are a horrendous company and the aberdeen manager at the time is a total pretentious condescending basta....

Service began badly and never improved. It seems that there is no communication between staff in the offices, this is the Aberdeen branch I'm talking about. Contacting the office was never a problem but you had to phone several time to speak to different people about the same thing before nothing was again done. when I viewed the fully furnished 2 bedroom property for me and my flatmate there was 2 beds and on the day we moved in there was only one bed, good thing my flatmate had somewhere else to stay. when we contacted martin and co about this we were asked did we need another bed. after this waited months to receive an inventory of the flat that was wrong when we finally got it, the shower was leaking into the flat down stairs and when we contacted martin and co we were told don't use the shower and they will get some one out next week, and that they would get in contact with us when this would happen, we assumed that the shower had been repaired as there was not further contact from them regarding it. this was just not a pleasant company to work with simple things that they said would be done never were and not a company i will ever rent with again.

Very unhelpful, very landlord orientated. Martinn & CO don't really care about tenants, and are very bad at communicating between themselves. I, personally, would definitely NOT recommend Martin & co - in fact would urge you to AVOID at all costs. Lack of inter-communication meant that we were blamed for damage that we did not make. After we left the flat and handed the keys in we were still forced to pay rent - despite having no access to the flat and being told there was nothing we could do. Customer service was appalling - paying such premium costs you would expect a higher standard of service. All in all, only negative comments to make about Martin & Co, very disappointing company.

Utter disgrace of a letting agent..... While dealing with their staff wasn’t a great experience specially the ladies at the front desk…and their high handedness, the lesser mentioned, the better…. As if that wasn’t enough the real trouble starts 8 months after I leave the property…. Martin and Co initiate the direct debit and withdraw 2 months’ rent set up during the course of my tenancy… this after I had cancelled the direct debit with my bank….which I am dealing with separately… After two months of following up…and dealing with the standard answers plus the very irritating auto emails asking me for my feedback on the service provided, I finally was told that they have received the funds on 12th of November and that the transfer is being progressed….I mail them on the 14th and enquire about the amount not reflecting in my bank…No replies…….On the 20th of November after more following up half the amount is showing up in my account…..On enquiring about the rest of the amount the answer is a very simple –Still following up with them……….for the rest of the sum….which is almost 4 months into this process……. To all the people out there….please refrain from dealing with this lot….Terrible is the least I can say…To be honest I don’t have the time and energy otherwise agencies like these should be taken to court for ill-treating customers…

This is a disgrace of an Estate Agents. I can't speak for Martin and Co on the whole, but I can speak for the Aberdeen branch. In fact, as other reviewers have implied, this branch is operating fraudulently and needs investigating. My flatmate and I rented a flat in Aberdeen for two years. During that time we looked after it, cleaned it regularly, and even redecorated at our own expense. We were both shocked when the check-out inventory (that took place after our handing our keys back) deducted c.£180 off our deposit. Ultimately after an arduous and frustrating process of appealing the decision, safe deposit Scotland ultimately decided on a deduction of c.£30. Even this £30, in Safe Deposit Scotland's opinion was questionable because we were simply unable to prove certain items (such as a chopping board) had been returned, and they had to take the word of the ''independent'' inventory company. We are both certain these items were returned, and we now feel cheated. Martin and Co were showing prospective tenants around the property even before the final inventory had taken place - this is not standard practice, and only demonstrates their lack of professionalism. Martin and Co supposedly used an independent inventory company, namely 'North East Inventories' (not the well known one with exactly the same name). From what I gather, it is a one man band, Iain Meldrum, who has no office address, simply his house address in Bridge of Don. Put simply, he indirectly works for Martin and Co, and no doubt is used to claw back as much as possible from the tenant. We have used other estate agents in the past, and never had a problem with our inventory. As the other reviewers have noted, he does not operate fairly. (And Safe Deposit Scotland also agreed). He even suggested that one of the missing items was a large chest of drawers (Martin and Co quickly deducted this on realisation that his ridiculous claim was false), however it hardly bodes well when spotting smaller missing items such as cutlery and crockery! The problems with this branch certainly do not lie entirely with the Iain Meldrum. Before taking this to Safe Deposit Scotland, I phoned on many occasions, and staff quickly became rude and hostile. Jenny Lees once told the receptionist that she was ''angry I had interrupted her meeting'' had more important clients, and thus could not speak to me. It was almost as though whenever I spoke to her, I was the one to blame. She certainly should not be working for a company that according to the irritating phone hold announcement that ''prides themselves on customer service''. I have to say that Gemma Tudhope was very friendly, and generally quite helpful. I also had previous dealings with Nicole when trying to get our leaking roof fixed, and she was very friendly and helpful, although it took 6 months for the roof repairs to start, meanwhile dealing with damp and leaks. (Another reason that a deposit deduction was so brazen.) Overall, this is an appalling branch, and I pity anyone else that has just embarked on a new tenancy with them.