This is a disgrace of an Estate Agents. I can't speak for Martin and Co on the whole, but I can speak for the Aberdeen branch. In fact, as other reviewers have implied, this branch is operating fraudulently and needs investigating. My flatmate and I rented a flat in Aberdeen for two years. During that time we looked after it, cleaned it regularly, and even redecorated at our own expense. We were both shocked when the check-out inventory (that took place after our handing our keys back) deducted c.£180 off our deposit. Ultimately after an arduous and frustrating process of appealing the decision, safe deposit Scotland ultimately decided on a deduction of c.£30. Even this £30, in Safe Deposit Scotland's opinion was questionable because we were simply unable to prove certain items (such as a chopping board) had been returned, and they had to take the word of the ''independent'' inventory company. We are both certain these items were returned, and we now feel cheated. Martin and Co were showing prospective tenants around the property even before the final inventory had taken place - this is not standard practice, and only demonstrates their lack of professionalism. Martin and Co supposedly used an independent inventory company, namely 'North East Inventories' (not the well known one with exactly the same name). From what I gather, it is a one man band, Iain Meldrum, who has no office address, simply his house address in Bridge of Don. Put simply, he indirectly works for Martin and Co, and no doubt is used to claw back as much as possible from the tenant. We have used other estate agents in the past, and never had a problem with our inventory. As the other reviewers have noted, he does not operate fairly. (And Safe Deposit Scotland also agreed). He even suggested that one of the missing items was a large chest of drawers (Martin and Co quickly deducted this on realisation that his ridiculous claim was false), however it hardly bodes well when spotting smaller missing items such as cutlery and crockery! The problems with this branch certainly do not lie entirely with the Iain Meldrum. Before taking this to Safe Deposit Scotland, I phoned on many occasions, and staff quickly became rude and hostile. Jenny Lees once told the receptionist that she was ''angry I had interrupted her meeting'' had more important clients, and thus could not speak to me. It was almost as though whenever I spoke to her, I was the one to blame. She certainly should not be working for a company that according to the irritating phone hold announcement that ''prides themselves on customer service''. I have to say that Gemma Tudhope was very friendly, and generally quite helpful. I also had previous dealings with Nicole when trying to get our leaking roof fixed, and she was very friendly and helpful, although it took 6 months for the roof repairs to start, meanwhile dealing with damp and leaks. (Another reason that a deposit deduction was so brazen.) Overall, this is an appalling branch, and I pity anyone else that has just embarked on a new tenancy with them.