As a tennant paying £1k+ per month I expected much better customer service and organisation from Martin & Co. No communication between staff members meant I was accused of causing damage to the property during the mid-tennancy inspection, even though the damage was clearly listed on the ingoing inventory. When arranging a check-out inspection, the agent agreed a time and date with me, only for another member of staff to arrange the inspection for a completely different date and time with no consultation with myself. Several times I called the agency to report issues or talk to staff and was met by extremely ride and unhelpful staff answering phones. Made an official complaint to one staff members attitude and after a brief and frankly tame letter of apology, had a similarly bad experience with the same staff member a few weeks later. Reported damp and mould and leaking roof areas, to be told that 'someone will be round to fix it' - several months later, nothing had been done. Will never be renting a property from Martin and Co again. DONT DO IT TO YOURSELF