It took Flatfair four whole months to issue us with the outcome of our tenancy. Ridiculously long given the place was spotless and the estate agent listed no flaws with state of it.

We’ve just received our outcome after disputing the end of tenancy charges, even though we demonstrated that things were not left in the condition stated in the end of tenancy report. For example the report states that we were responsible for the ‘soiling of the walls’ but our agent (we found at the end of the tenancy) did not include the photos we provided of the soiled walls in the inventory from when we first moved in. We gave them to flat fair to demonstrate that this is not the case with times and dates of when they were taken and yet they’ve ruled it was us? They’ve also said that it’s our fault because we didn’t dispute the state it was given to us in when we moved in but how is that our fault? We complained to the agency and even provided the email conversation with dates and times? This is our first property, that landlord had it in for us after he almost killed us in January and you have just let him get away with murder, I hope you’re proud of yourself. They did two checks of that property and you only took the photos as gospel from the first check and have charged us for things like a piece of fluff being left and a hair on the toilet Cistern and unless you expect cleaners to come in hazmat suits it’s not sustainable. I’m beyond angry and don’t give me the same ‘we did adjudication and we don’t see an issue’ that you do to everyone else as we submitted reems of photos demonstrating how they were trying to bend the outcome and you still sided with them about it. Now we’re having to foot costs of things we didn’t even do to the property, mess the landlord left, you said we didn’t complain about the state of the property when we moved in so the walls must have been us but we even sent you the photos of the email exchange of where we complained with the photos and you’ve ignored it and given us the bill. I would love you to explain to me how when we gave you an extensive email conversation on the state of the property, time and date stamped, with photos of walls in the same condition from when we move in how you can dare blame it on the tenants? Also the marks on the carpets were from the workman we demonstrated attended the property AFTER we moved out and yet you expect that even without access to the property with no rights over that property anymore, we should keep that clean? You’re an absolute joke and whoever adjudicated that claim is clearly bias. Do you wanna add charges for cobwebs next? Because obviously I should have telepathically communicated to them that they should stop making webs until everything was done.

Awful Company to deal with, moved out and was given £1200 additional charges which was nearly one months extra rent! They quoted costs for cleaning, gardening and damage to property which was totally unjustified.They even harassed us daily for payment which was very stressful as we were on holiday at the time! We have rented a few times before and was never treated like this. House was left clean and tidy and we could not understand the additional costs. Went to an adjudicator in the end and £500 was taken off bill. Decided to pay them as did not want to be taken to court. Very disappointed you have been warned 😞 Just had a response back below. Totally disagree with the comments made, the charges were totally not acceptable. And I find it extremely rude that they have stated that we left the property in a bad condition which it was most definitely was not. Not happy.

As a fair landlord, I firmly believe it's unnecessary and unjustifiable for this company to charge tenants up to 23% of a month's rent plus VAT for simply nothing. They are not an insurance provider, and their services are identical to those of the DPS adjudicator. Save your money—pay your deposit directly, and you'll be assured of getting it back at the end of your tenancy if you adhere to your contractual obligations. The numerous 5-star reviews are clearly written by agents, which is quite revealing.

Are trying to take hundreds of pounds of me for a mould issue left behind in a flat I rented which was a problem before I moved in as I spoke to previous tenant. They are denying it ever being there even though the landlords themselves admitted it was always a problem, the landlords told me to leave the mould so they knew where to treat it and are now also charging me for not cleaning it, absolutely insane behaviour, money grabbers!!

I have serious concerns about the impartiality of this organization, which appears to be biased in favor of landlords despite claiming to be independent. I specifically highlighted a clause in the tenancy agreement stating that the tenant must be present for the move-out report, except in cases where the tenant is unable to attend. However, the adjudicator conveniently ignored this point in their report, while emphasizing landlord-friendly points, such as the requirement to report any damage via email. If the email reporting requirement is valid, then the clause about joint move-out report verification should also be valid. Additionally, the landlord submitted invoices for full replacements that included damages from another flat. The adjudicator's response was to reduce the price, but the reduced price was actually the original price from my tenancy. This decision is not only unethical but also far from the truth. I wish I could challenge it. Furthermore, the Flatfair services are not useful as they charge tenants on a yearly basis. If there is any adjudication, they require an adjudication fee, which is supposed to be refunded if the challenge amount is reduced by 50%. This adds an unnecessary financial burden on tenants.the charges wouldn't go down so you would eventually loose the fees. I also pointed out flaws in the move-out report. The landlord asked me to submit the keys on the 7th, the report was created on the 8th, but the real-time photos uploaded with a real-time photo device were dated the 9th, which is difficult to comprehend. I highlighted this to the adjudicator, but they completely ignored it. I would suggest opting for a traditional deposit scheme rather than these so-called easy services. These services could be biased towards landlords because if landlords disagree with them, they might lose business. With a deposit scheme, you have the option to challenge the landlord in a court of law rather than being bound by Flatfair's final decision.

I’ve used Neilsons solicitors twice now for moving house. The first time was a poor experience but I gave them the benefit of the doubt. However, the second time has been even worse. From poor communication, incorrect information, delays, errors, to simply being ignored - it’s been an extremely poor customer experience and I would not recommend Neilsons to anyone looking to move house. I sent an email on 19th of February and now, a month later, I’m yet to receive a response.

I’ve tried to contact the teams at Collins Recruitment for a very long time in regards to ask for their assistance in finding the job within my very high qualifications, but they’ve neglected my request and ignored my messages and haven’t …

Purely because you can't leave zero stars.

Never ever go with this company. At the end of tenancy they will come up with 100 different things and rob all your money. If you are registering any complaints through their portal I suggest take some screenshots and send separate mail as a future evidence.