Dear Vida, Thank you for your feedback. We offer the opportunity for tenants to pay a much smaller fee than the 5 week cash deposit, and although this fee is non-refundable, for many tenants it's a better option than having 5 weeks rent of cash locked away. We have numerous positive reviews from tenants here and on Trustpilot. This recent review on Trustpilot gives a flavour of the benefits for tenants: "Great idea, especially with the cost of living crisis. This has really helped my family. The money we’ve saved will go towards hiring a removal van, some much needed new furniture and a takeaway on the night we move in!" Also tenants will have access to our end of tenancy platform where they can negotiate any charges directly with the agent/landlord. In most cases this negotiation is successful and if it's not, we have the adjudication process to fall back on, ensuring that there's a fair outcome. flatfair is a choice, we are here to give tenants the opportunity to choose what is best for them, whether that's our deposit alternative service or the 5 week cash deposit and the regularity with which tenants choose the deposit alternative, is a strong indication of the value our service provides. If you have any questions regarding our service, please reach out to us via support@flatfair.co.uk Best regards, flatfair team