Hi Sanooj, I'm sorry to hear that you aren't satisfied with your experience using flatfair. Our end of tenancy process is 100% focussed on acheiving a fair result. When charges are added by your landlord, the platform allows you to negotiate those charges directly with the landlord so that charges can be agreed. If this doesn't lead to agreement, any party can raise a dispute which then allows the case to be settled by an independent adjudicator which I believe is how your case was settled. In making their decision, the adjudicator reviewed each charge considering the evidence provided by all parties and the law. The adjudicator then provided a detailed report explaining the result for each charge and the total amount owed. Reviewing this case, we can see no error made by the adjudicator and we are absolutely confident that a fair result was achieved. Please reach out to us via endoftenancy@flatfair.co.uk if you have any further questions. Best regards, Damola Customer Operations Manager