Hi Tim, We are very sorry to hear about this, please can you email us on reviews@manningstainton.co.uk with more details so we can look into this. … More

Dear Kol, I'm sorry to hear that you aren't satisfied with your experience using flatfair. I've looked into your case and I can see that after negotiations regarding your end of tenancy charges were unsuccessful, the case was refered to an independent adjudicator for a binding decision. Once this decision came back, we provided you and your co-tenants with a detailed report produced by the adjudicator explaining the decision making process which led to the final result. Also, you were all provided with an invoice to make payment of the final established charges. As per your signed terms and conditions, you were given 5 days to pay the charges or respond to us. We received no response from you or your co-tenants during this period and therefore we sent a reminder to you all to make payment. Again, we received no response so the case was passed on to our Collections Manager to handle the process of recovering the debt. As per your signed terms and conditions, we can use the payment details collected during your sign-up process to collect funds related to end of tenancy charges if necessary. Given the lack of response from you and your co-tenants, we were left with no choice but to take payment from the cards that we had registered to you. This was not a desired outcome for us, but I hope you can understand why we followed this process. If you do have any further questions, you can reach out to us via endoftenancy@flatfair.co.uk Best regards, Damola Customer Operations Manager

Hi Jessica, I'm sorry to hear how you feel about your experience using flatfair. It's important to note that we act as an intermediary to help facilitate agreement between tenants and landlords when end of tenancy charges are raised. The final amount after charges are established is due to the landlord and not flatfair. In this case, negotiations between you and the landlord didn't lead to agreement so the case was sent to an independent adjudicator for a final decision. The law, as well as the evidence presented, was considered by the adjudicator and the final decision was made. This decision was that the charge was legitimate but the amount was reduced from the original charge. The result, as well as a detailed explanation for it, was shared with you and we received a challenge from your co-tenant. After reviewing the challenge, it was clear that it would not impact the original result. We however, as a gesture of goodwill, agreed to a further reduced amount with you to facilitate the closure of the case and I can see that payment has now been made in full so the matter is settled. I acknowledge that during these discussions, there was a delay in reaching out to you and we apologise for this. Given however, that we followed the process that you signed up for (i.e. and independent adjudicator settling the case under circumstances where agreement wasn't reached between parties) and also went above and beyond this by agreeing a further reduced amount with you (which you've somehow attempted to turn into a negative), we are disappointed to receive this review and it's clear that it represents an unfair characterisation of the service we have provided. If any further clarification is needed, please reach out to us via endoftenancy@flatfair.co.uk Best regards, Damola Customer Operations Manager

Dear Lola, I'm sorry to hear that you are not satisfied with your experience using flatfair. I've looked into your case and I can see that charges related mostly to cleaning were raised at the end of your tenancy via our platform. Our platform allows you to negotiate/challenge the charges by coming back with a counter to the original figures in order to ensure that fair charges are agreed upon. In your case, you have accepted the charges without negotiating, effectively agreeing that the initial charges were fair. Once the charges have been agreed, we then ask payment to be made within 5 days. We are however open to other arrangements when necessary and we take the personal circumstances of tenants into account. We have in this case agreed a payment plan with you which has been in place since the early part of this month. Overall, we have treated your case fairly and I feel that the review as a whole and some of the language used (suggesting that we con people) is totally inaccurate. If you would like to discuss this in more detail, please reach out to our support team via support@flatfair.co.uk Best regards, Damola Customer Operations Manager