Hi Tom, I'm sorry to hear of this delay. When a tenancy appears to have ended according to our records, flatfair are proactive in reaching out to managing agents to confirm that the tenancy has indeed come to an end. If no confirmation is provided, we'll close the plan on our system based on the information we hold. If you could reach out to us via endoftenancy@flatfair.co.uk from your registered email address, we can locate your specific plan and advise exactly what could have created the delay. I look forward to hearing from you. Best regards, Damola Head of Customer Operations