Dear Dolly, We're sorry to hear of your experience with your landlord. Here at flatfair, our absolute priority is reaching a fair outcome for any end of tenancy cases. This is why be provide a platform for the charges to be negotiated and only when the parties involved agree on the amount owed, will the case move on to the payment stage. If the parties can't agree, our independent adjudication process will ensure that all evidence on the case is reviewed and a fair outcome is reached in conjunction with tenancy law. If you do need any further help with your case, please reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations