Had a terrible time with this company, left my daughter and 3 young children from christmas day for 4 days without heating or hot water and no phone number for emergency, still waiting for an apology off the manager, and then had the audacity to charge her for bin removal when she moved out, even though her bins were full when she moved into the property. I would not recommend this money over people type of agency to anyone.NegativeResponsiveness, Professionalism

Rented a house last year from the Heswall branch. It has put us off renting forever. Various maintenance incidents removed without discussion (including a hole in the wall) poor communication, took ages to fix electrical failure and forged eventual paperwork (date of initial inspection incorrect) - probably because new law states they have to fix within set period of time. Funny how when we mentioned this we had an electrician with us in days after being told we'd have to wait a year. Tried to fob us off by saying it was when the 'decision' was made, however the document clearly states 'date of inspection'. We improved the property by painting the blue hall a more neutral colour and changed the orange carpet similarly. Asked for a contribution after terrible service forced us to leave. We were told this had never even approved by the landlord (we received paperwork approving the work). We were granted permission to have a cat, then this was retracted 4 months later. The blame here was placed on an ex employee not sharing the information. We were informed by a friend of the landlord that he had a special arrangement where he pays more for a 'no fuss' agreement. They regularly blamed the landlord for being slow to approve things and suggested he was difficult. However looking at other low ratings it doesn't seem like we were the only one with this problem. Hard to know what to believe. The Directors Joanne and Dereck seemed reasonable when we met and spoke to them, as did most of the other team. They even apologised which was nice, however the follow up was again poor. We were told to share a letter requesting contributions to work carried out from the landlord so that they could speak to him. We chased and chased to be told the landlord won't contribute because he knew nothing about the work!? I just cannot fully put into words how horrendous this agent is from a renters perspective. Not really sure why we didn't deserve basic and decent customer service. When we spoke to the office about complaining we were told 'there is no point - nothing will come of it' . I actually believe this to be true, so waited a few months to calm down before writing this review. I just couldn't leave this unsaid.NegativeResponsiveness, Quality, Professionalism

I would honestly say that Northwood Wirral are the worst letting agents that I have ever dealt with, substandard properties, non-existent customer service skills (except Sam and Kim they tried on occasion to help), they are the type of agents that give letting a bad name. We moved into a property that we were told was long term let, from day one we had nothing but issues from the actual cleanliness of the property at handover – Claimed it had been professionally cleaned, well if that’s what they call professional then I dread to think what their own homes are like it was thick with grime, disgusting and rather offensive that they would deem it acceptable for a new tenant. Every time there was an issue it was an uphill battle to get anything done, always an excuse from poor communication within the office to waiting on approvals basically taking no responsibility. In some cases repairs were not undertaken for over 100 days despite them stating that they will react within 28 days. Each email sent was ignored and constantly had to chase up the office for any sort of communication. Some of the issues we had Northwood Wirral staff were clearly unaware or lacked basic understanding of the legal requirements particularly when it came to electrical installation works in residential letting properties. The substandard level of some of the so called tradesmen they send out its debatable, more like odd job men that qualified tradespeople so they obviously do not have any quality management system in place. The staff are rude and incompetent and appear to never talk to each other or just have that much disrespect for you as a tenant they don't care. They’re meant to act as the agent between you and the landlord but actually do nothing for you as a paying tenant but treat you with utter distain as if being a letting agent makes them any better than you and didn’t even help us the tenant when the landlord breached contract and they were informed. Northwood Wirral don’t reply to formal complaints raised just more evidence of the lack of professional and competent management at Heswall, that’s if you can actually make a complaint as they have one generic inbox that when you chase up they claim to have not seen your email. Whilst our complaint was eventually acknowledged by Helen there was no formal rectification or response from the management pertaining to the issues raised just a statement trying to absolve themselves to which we responded and yet still nothing back. If you value sanity and a simple life do not bother entertaining a rental property through these cowboys its honestly not worth it. I’ve let properties in London, Dubai etc and these are by far the most substandard organisation that I have ever had the misfortune to deal with and advise anyone to steer clear of Northwood Heswall at all costs.NegativeResponsiveness, Quality, Professionalism, Value

"I would honestly say that..."

I would honestly say that Northwood Wirral are the worst letting agents that I have ever dealt with, substandard properties, non-existent customer service skills (except Sam/ Kim they tried on occasion to help), they are the type of agents that give letting a bad name. We moved into a property that we were told was long term let, from day one we had nothing but issues from the actual cleanliness of the property at handover – Claimed it had been professionally cleaned, well if that's what they call professional then I dread to think what their own homes are like it was thick with grime, disgusting and rather offensive that they would deem it acceptable for a new tenant. Every time there was an issue it was an uphill battle to get anything done, always an excuse from poor communication within the office to waiting on approvals basically taking no responsibility. In some cases repairs were not undertaken for over 100 days despite them stating that they will react within 28 days. Each email sent was ignored and constantly had to chase up the office for any sort of communication. Some of the issues we had Northwood Wirral staff were clearly unaware or lacked basic understanding of the legal requirements particularly when it came to electrical installation works in residential letting properties. The substandard level of some of the so called tradesmen they send out its debatable, more like odd job men that qualified tradespeople so they obviously do not have any quality management system in place. The staff are rude and incompetent and appear to never talk to each other or just have that much disrespect for you as a tenant they don't care. They're meant to act as the agent between you and the landlord but actually do nothing for you as a paying tenant but treat you with utter distain as if being a letting agent makes them any better than you and didn't even help us the tenant when the landlord breached contract and the were informed. Northwood Wirral don't reply to formal complaints raised just more evidence of the lack of professional and competent management at Heswall, that's if you can actually make a complaint as they have one generic inbox that when you chase up they claim to have not seen your email. Whilst our complaint was eventually acknowledged by Helen there was no formal rectification or response from the management pertaining to the issues raised just a statement trying to absolve themselves to which we responded and yet still nothing back. If you value sanity and a simple life do not bother entertaining a rental property through these cowboys its honestly not worth it. I've let properties in London, Dubai etc and these are by far the most substandard organisation that I have ever had the misfortune to deal with and advise anyone to steer clear of Northwood Heswall at all costs.

Shocking truly shocking. Never have I experienced such a band of crooks as this lot. They will lie and deceive you every step of the way. They are oblivious to their legal obligation. They do not care one jot as long as the rent is coming in. They will abandon you in living conditions similar to that of the 1950s. They will only carry out repair or maintenance when threatened with legal action. DO NOT RENT OFF THIS COMPANY

My son and his mother have been left in a house that is not fit for living in for months with no effort made to make this house a safe environment, your director Joanne reviewed the house in may and outlined many issues that needed to be resolved. You have continued to demand rent through this period without making the place safe. You've been reported to the local MP and councillors, there's nothing positive to say about the experience at all.

Expensive agent with expensive charges. Would not recommend

to expencive and dont care for the clients ,

Never met such an unprofessional estate agent. Recently moved out of a property and they are charging us left right and centre for things which are totally unfair. We cleaned the house up and down thoroughly including cleaning carpets (which we installed as carpet fitters). We have been charged for them to get someone in to clean the already clean carpets. Plug sockets need testing although none were tested when we moved in and its just totally unfair! This company bully their way in and dont want to gove you yoir deposit back at the end of your agreement. THIS COMPANY ARE BULLYS DO NOT USE THIS COMPANY!!!