"The absolute worst company..."

The absolute worst company we've ever dealt with. They lie and deceive you at every opportunity. Rude and dishonest staff. You can expect a different property manager every 6 months as they can't keep their staff. Never complete maintenance issues and don't even know how to follow the law. Steer well clear if you value your sanity.

"Completely and utterly..."

Completely and utterly disgusting so called business. Trying to evict us as our landlord wants to leave them. In constant breach of their own contract. Horrendous and unprofessional they shouldn't be allowed to hold a license.

Would give zero stars if an option. More than doubled our service charge upon arrival. Unhelpful, severely overpriced for what they offer. If I was to buy a flat / apartment again, I would actively stay away from any properties under their watch. Landlords seem to like them, tenants or owners don't.

Overpriced, unhelpful and prices keep going up. AVOID

Bad my daughter is renting property from Northwood and has paid her rent 600 pound every month mybe 1 or 2 days late has had a letter saying that garanture has stopped her ex husband they have treated her Bad the room her son is sleeping in is full of damp and they say there is nothing they can do but they still want 700 pound a month don't rent froare bad i am ringing them tomorrow if anything happens to my 16 year old grandson i will be in touch

Unfortunately, I have rented a house through Northwood and found out the hard way, there is no communication between tenants and your house manager, they will tell you that they will fix something and you won’t hear from them for around a month and counting… When you chase this up, you are told that staff will call you and you don’t hear anything for 4 full days. There has been occurrences where staff tell the tenants that there house manager is off, and when you next speak to the property manager they tell you that they were in this day. I am very upset with my experience with Northwood.

Avoid

Worst letting agent on the wirral in my opinion. Terrible customer service, terrible manners. Dodged repairs. Acts Like they don't care. Watch your deposits. Avoid.

Worste experience of my life dealing with Northwood. I have been a good tenant for over 5 years an how I was treated was unbelievable

Had a terrible time with this company, left my daughter and 3 young children from christmas day for 4 days without heating or hot water and no phone number for emergency, still waiting for an apology off the manager, and then had the audacity to charge her for bin removal when she moved out, even though her bins were full when she moved into the property. I would not recommend this money over people type of agency to anyone.NegativeResponsiveness, Professionalism

Rented a house last year from the Heswall branch. It has put us off renting forever. Various maintenance incidents removed without discussion (including a hole in the wall) poor communication, took ages to fix electrical failure and forged eventual paperwork (date of initial inspection incorrect) - probably because new law states they have to fix within set period of time. Funny how when we mentioned this we had an electrician with us in days after being told we'd have to wait a year. Tried to fob us off by saying it was when the 'decision' was made, however the document clearly states 'date of inspection'. We improved the property by painting the blue hall a more neutral colour and changed the orange carpet similarly. Asked for a contribution after terrible service forced us to leave. We were told this had never even approved by the landlord (we received paperwork approving the work). We were granted permission to have a cat, then this was retracted 4 months later. The blame here was placed on an ex employee not sharing the information. We were informed by a friend of the landlord that he had a special arrangement where he pays more for a 'no fuss' agreement. They regularly blamed the landlord for being slow to approve things and suggested he was difficult. However looking at other low ratings it doesn't seem like we were the only one with this problem. Hard to know what to believe. The Directors Joanne and Dereck seemed reasonable when we met and spoke to them, as did most of the other team. They even apologised which was nice, however the follow up was again poor. We were told to share a letter requesting contributions to work carried out from the landlord so that they could speak to him. We chased and chased to be told the landlord won't contribute because he knew nothing about the work!? I just cannot fully put into words how horrendous this agent is from a renters perspective. Not really sure why we didn't deserve basic and decent customer service. When we spoke to the office about complaining we were told 'there is no point - nothing will come of it' . I actually believe this to be true, so waited a few months to calm down before writing this review. I just couldn't leave this unsaid.NegativeResponsiveness, Quality, Professionalism