Dear Mr Jones, Thank you for your comments on Google, it is always good to get feedback whether positive or negative. We don't have any record of ever having had a client called John Jones I'm afraid so I can't give a constructive response to your comment of us being a "gang of idiots". If you would like to get in touch with our office directly I would be happy to discuss your comments in detail to see where we went wrong. I will look forward to hearing from you. Regards Joanna