alot of inspections and renewal fees god forbid you have anything needed fixing you will wait for months befor its sorted out an thats with tormenting them . Also up your rent every chance they get .i wouldn't recomend going with them personally

Northwood looked after our property at 83 Bridle Road, Eastham for a number of years having a long-standing tenant with no issues at all. This all changed when they decided to put in a woman and her children on social security into the property. We had no end of problems with broken toilet seats, a broken cooker hood, snapped door key and on-going issues with the bath leaking into the kitchen, which all had to be paid for by ourselves. The leak was caused by her children abusing the Whirlpool bath every night as the neighbor's reported to us as she was constantly shouting at them for flooding the bath room. We informed them of our concerns, all documented on email with no resolution. The last straw was her boyfriend kicking in the front door panel and one of her children not wanting to be in the house, leaving and locking the front door. Then the police arrived, which was reported to Northwood by neighbors, but also posted up on social media by someone too, They dragged her boyfriend out through the front window as they couldn't open the front door destroying the blinds in the process leaving her complaining about the blinds being broken afterwards! We informed Northwood and was assured he wouldn’t be returning. However, she was still getting visits from her boyfriend which we informed Northwood about again. Joanna then contacted the Tenant who swore at her so she told her that her tenancy was to be terminated. We then met Derek and Joanna at our property who couldn’t hand it back over quick enough and we were eager to have it back in our control. On arrival for our meeting with Joanna and Derek we found all the blinds were all open. We were concerned that the open blinds was just advertising an empty property, Joanna said she had opened them but we feel she did this so we couldn’t see how badly the header rails were damaged. We’d purchased new vertical slats for a new tenant but when we tried to fit them we found all the header rails were damaged beyond repair. We Had to replace all the header rails in the house. The bath and plumbing were tested with no faults but the flooding over the period had started to rot three of the beams and they had to be replaced, a new ceiling fitted, plastered and painted in the kitchen. Joanna’s answer to this was “we’ll we don’t know who caused the damage” I t was clearly the misuse of the whirlpool bath. This reads like a horror story all documented, and at no point did Northwood pay for anything it was all on us and it cost thousands to put right combined with loss of rental. Northwood were fully aware of the situation and knew the day it was handed over what had happened. I remember being a member of the BNI Derek telling the story of a property getting trashed and how Northwood took the Tenant to court and made good on the damage. I don’t know when Northwood lost its integrity along the way but it certainly wasn’t present the day you handed the property back to us. A few years on now with a very good agent and we’ve moved on from this experience but felt compelled to answer after Northwood sending out a survey email. The Survey didn’t allow for proper feedback – so here it is! All 100% true and documented in countless emails I don’t envisage this going any further than them reading this but at least it’s now off my chest. So please don't send me any more surveys. Thanks Stuart McCrae

We had the unfortunate experience of renting off this company for 4 years. Desperately unprofessional. No repairs are completed they will gaslight you when you report anything. Constant change of property managers. The manager tried to evict us despite the landlords instructions. Helen seemed to think it was her property. The judge dismissed their property possession order after our barrister revealed several flaws in their paperwork. Money grabbing business who are only interested in lining their own pockets, We will be reporting to HSE and Trading Standards as they don’t know how to run a letting agents.

Aggressive bullies. Kicked me out with 2 kids when my relationship ended. All I did was asked to change the date of the rent payment which has never been missed. Trying to charge me hundreds of pounds just to change the date. Avoid

Would give zero stars if an option. More than doubled our service charge upon arrival. Unhelpful, severely overpriced for what they offer. If I was to buy a flat / apartment again, I would actively stay away from any properties under their watch. Landlords seem to like them, tenants or owners don't.

Overpriced, unhelpful and prices keep going up. AVOID

Bad my daughter is renting property from Northwood and has paid her rent 600 pound every month mybe 1 or 2 days late has had a letter saying that garanture has stopped her ex husband they have treated her Bad the room her son is sleeping in is full of damp and they say there is nothing they can do but they still want 700 pound a month don't rent froare bad i am ringing them tomorrow if anything happens to my 16 year old grandson i will be in touch

Unfortunately, I have rented a house through Northwood and found out the hard way, there is no communication between tenants and your house manager, they will tell you that they will fix something and you won’t hear from them for around a month and counting… When you chase this up, you are told that staff will call you and you don’t hear anything for 4 full days. There has been occurrences where staff tell the tenants that there house manager is off, and when you next speak to the property manager they tell you that they were in this day. I am very upset with my experience with Northwood.

Worste experience of my life dealing with Northwood. I have been a good tenant for over 5 years an how I was treated was unbelievable