Dear Linda Thank you for your review it is always good to get feedback from people, even if you are not one of our customers. Regarding the rent payment, we do let our tenants know when they move in to one of our properties that we expect the rent in on time every time and unfortunately we have to chase her every month as the rent is late. The guarantor does not want to be the guarantor anymore and your daughter needs a guarantor because of her financial situation. She has been given a couple of months to find a new guarantor, so lots of notice. The flat is on the 2nd floor so if there is any evidence of damp this is not caused by the property but rather condensation due to lifestyle. Your daughter has been advised how to live to avoid this by getting the right balance of heating and ventilation in the property. We tried to get in touch with your daughter to let her know about the rent increase but unfortunately she doesn't respond to our phone calls or emails. I note you haven't telephoned us regarding this. I apologise for the delay in responding to your comments but I had to read through them several times to try and understand what you were trying to say due to the lack of spelling and grammar. Kind Regards Northwood