Northwood looked after our property at 83 Bridle Road, Eastham for a number of years having a long-standing tenant with no issues at all. This all changed when they decided to put in a woman and her children on social security into the property. We had no end of problems with broken toilet seats, a broken cooker hood, snapped door key and on-going issues with the bath leaking into the kitchen, which all had to be paid for by ourselves. The leak was caused by her children abusing the Whirlpool bath every night as the neighbor's reported to us as she was constantly shouting at them for flooding the bath room. We informed them of our concerns, all documented on email with no resolution. The last straw was her boyfriend kicking in the front door panel and one of her children not wanting to be in the house, leaving and locking the front door. Then the police arrived, which was reported to Northwood by neighbors, but also posted up on social media by someone too, They dragged her boyfriend out through the front window as they couldn't open the front door destroying the blinds in the process leaving her complaining about the blinds being broken afterwards! We informed Northwood and was assured he wouldn’t be returning. However, she was still getting visits from her boyfriend which we informed Northwood about again. Joanna then contacted the Tenant who swore at her so she told her that her tenancy was to be terminated. We then met Derek and Joanna at our property who couldn’t hand it back over quick enough and we were eager to have it back in our control. On arrival for our meeting with Joanna and Derek we found all the blinds were all open. We were concerned that the open blinds was just advertising an empty property, Joanna said she had opened them but we feel she did this so we couldn’t see how badly the header rails were damaged. We’d purchased new vertical slats for a new tenant but when we tried to fit them we found all the header rails were damaged beyond repair. We Had to replace all the header rails in the house. The bath and plumbing were tested with no faults but the flooding over the period had started to rot three of the beams and they had to be replaced, a new ceiling fitted, plastered and painted in the kitchen. Joanna’s answer to this was “we’ll we don’t know who caused the damage” I t was clearly the misuse of the whirlpool bath. This reads like a horror story all documented, and at no point did Northwood pay for anything it was all on us and it cost thousands to put right combined with loss of rental. Northwood were fully aware of the situation and knew the day it was handed over what had happened. I remember being a member of the BNI Derek telling the story of a property getting trashed and how Northwood took the Tenant to court and made good on the damage. I don’t know when Northwood lost its integrity along the way but it certainly wasn’t present the day you handed the property back to us. A few years on now with a very good agent and we’ve moved on from this experience but felt compelled to answer after Northwood sending out a survey email. The Survey didn’t allow for proper feedback – so here it is! All 100% true and documented in countless emails I don’t envisage this going any further than them reading this but at least it’s now off my chest. So please don't send me any more surveys. Thanks Stuart McCrae