Poor communication. Had a viewing seven weeks ago and had to chase to get any update. Was told twice ( when I contacted them) id get updates shortly but heard nothing. Over officious and blunt to deal with. Check their Trust pilot reviews ( theyre dreadful). Avoid
Reply from Northwood - Wirral: Hi John,
Thank you for taking the time to leave this review. We're sorry to hear you were unhappy, but we don't recognise the picture of communication painted here.
Following your viewing, we did give you feedback, and responded when you contacted us for updates.
The rental market is very busy right now and there was a lot of demand for the property you were interested in so we decided to proceed with another tenant for this property, which was explained to you.
I really wish you would've expressed your concerns directly as we are more than happy to talk this through in an effective way but if you are more comfotable leaving a review (an assumption based on the 30 others you have left) rather than dealing directly with us, then that is your choice.
Nonetheless, please feel free to contact us directly in the future should you need anything.
Have a great week!
Wirral Office
