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Prospect - Maidenhead

A selection of reviews/testimonials by highest rating
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1.00 /5

Landlords - be aware! This week I extracted myself from a toxic business relationship with high unscrupulous “professionals”. Having informed Prospect of Maidenhead that I would not be renewing the managed tenancy contract with them, I was met with futile financial entrapment which suggested to end the management service would cost me more than £2000. Or, I’d have to give notice to my long-standing tenant, which is illegal under the Government's new “no fault” rental agreement. Even when this was escalated as a complaint to Michael Gallaher, he maintained that ceasing management would cost me 1 month’s rent + VAT, despite there being no legal precedent for this in the terms of service dating back 20 years when I instructed Wilkinson (acquired by Prospect) to manage my property. I stood my ground. I paid no fees for termination and my property is now managed by a different agency. I am appalled at the bully boy, scare tactics employed by these operatives. I have a compliant outstanding with the property ombudsman office since November 2025, but I don’t anticipate any timely help from this body. Landlords - check your agreement. Stand your ground. The biggest disappointment is there are good people doing good work there on a day-to-day basis. Their efforts are negated by arrogance in the ivory tower.

Reply from agent

Thank you for taking the time to leave a review. We’re sorry to hear that you were disappointed with this experience. When Prospect took over the management of the property following the acquisition of Wilkinson Estates, the tenancy continued under the terms of the existing agreement, which includes provisions around management, renewal and termination. That said, we always aim to be transparent and to work collaboratively with our landlords, which is why we invited feedback privately to better understand your concerns and see if there was an opportunity to improve things moving forward. We do genuinely value feedback and are always open to constructive conversations. If you’d like to discuss this further, we’d be happy to do so directly. Kind regards, Lloyd.

Contact details
Sales Phone:

01628 246064

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Unknown

Address

59 High Street, Maidenhead, SL6 1JT, Windsor and Maidenhead, SL6 1JT, UK, SL6

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