They might be good if you are a landlord. For a tenant, this is by far the worse agency I have ever dealt with. All reports take months to be settled, some of them did not get fixed after a year. Make sure that you get everything on writing, as phone conversations are worthless with them. Their no deposit option is a joke, you will be paying monthly for years only to have to pay some more at the end of the tenancy because it doesnt cover anything, you might as well throw the money away. If you ask to change from no deposit to deposit option, they will tell you is not avaliable for the property and that you have already agreed to the no deposit option. They will also make you sign for insurance on top of the rent, but if anything gets damaged, it will be on your pocket. If you have any other option at all, skip Romans. It will save you plenty headaches.