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Butlers Estate Agency

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
Reply from agent

Thanks Rory Coleman

5.00 /5
Reply from agent

Thanks Richard Lloyd

5.00 /5

This being our first home purchase in the UK, we've encountered a hiccup in the property chain, which seems to be a common occurrence. I'd like to express my gratitude to Butler’s team, especially to Joanna, for her efforts in resolving problems and for her work in aligning people within the chain, which allowed us to complete the process before the end of our existing rental contract. Despite the exhaustive nature of the process, we find warmth, ease, and comfort in communicating with Joanna, as well as in receiving her weekly updates over the past few months.

5.00 /5

I urgently needed to rent a property due to personal reasons, and Tom has been incredibly helpful, efficient, and reliable throughout the entire process. He confirmed the offer on Saturday, and thanks to his dedication, we're able to move in the coming Wednesday, which is in 2-3 working days only. Tom even went above and beyond by working on a Sunday to facilitate the entire process. I'm extremely grateful to have met him. :)

5.00 /5

I cannot recommend this agency enough, every one there was so professional, reliable and always responsive. Make yourself a favour and choose this team for any enquiry you might have. Hayleigh I cannot thank you enough for the excellent work you did, I couldn't be happier.

Reply from agent

Thank you for your kind words, this is what we strive to deliver. It was a pleasure to be able to assist you. The Team at Butlers

5.00 /5

We cannot thank Dom and the team at Butler's enough. It seems like such an understatement on how grateful we feel for their support through our sale and onward purchase in a difficult environment. This was our first time selling. We spoke to multiple local estate agents and online ones but decided to go with Dom's company. On the surface and financial reasons alone, Butler's have very good reviews, extremely competitive rates and conditions, which just shows how confident and good they are. But more importantly, when we met, Dom really listened, showed us all of the leg work he had done to value our house (a lot of the others just used an automatic programme/software). The valuation was correct for the market conditions at the time because our offers came in close to it. We are glad we went with Butler's. The photos taken were amazing; Dom and the team are always friendly, professional, responsive and they care. Everyone in the team knew where we are at with things at all times so when one person is off, we didn't have to wait for things to be done. When we lost our first buyer, Dom and the team worked very hard to find us a new buyer, especially when the market turned. When we had to take the property off the market because I had an operation, Dom and the team were supportive, not pushy and waited for us to be 100% sure before relisting. There are so many good things to list but you won't be disappointed if you went with Butler's. A big thank you everyone at Butler's but in particular, we would like to send Dom and and Hayleigh the biggest thank you for all the hard work you've put in for us! You really did make us feel like we were your only clients! (Having referred one of our friends to you guys so far, from all the good things we've heard from them too, I know you give every client the same care and effort as well!) Many thanks again! Wishing you the brightest future ahead. Warmest wishes to the Butler's team, L Nguyen

Reply from agent

I can safely say this review has left us speechless! Your words are so kind and match our ethos in everyway. Please keep the referrals coming we are only too happy to help! The Team at Butlers

5.00 /5

Dom, Joanna and the rest of the team have been nothing short of incredible! I chose Butlers to help sell my property in the Sutton area and from the moment I asked for a valuation, all the way through to exchange, they have been brilliant. The initial valuation was informative and the process for advertising the property was supported with a very clever dashboard. Viewings were efficient and well-managed by the Butlers team. The chain was relatively long and Joanna's help in particular was crucial to reaching exchange! Thank you so much for all your help! Very highly recommended for prospective sellers/buyers!

Reply from agent

The words incredible are amazing to hear, how often do people say that about Estate agents! Great to hear that you liked our software and we are grateful for your instruction. The Team at Butlers

5.00 /5

We are so happy we appointed Bulters to sell our property! We knew they were the right agents for us straight away after meeting with several other agencies in the area. We loved their work ethos, culture and the fact that they are a sustainable company. Throughout the process the whole team have been friendly and responsive. We never had to chase them for updates on viewings or marketing etc which really took away the stress. They did everything they could to find the right buyer for us. From valuation to exchange they have made the whole process enjoyable. We want to thank the whole team at Butlers for all their hard work! You guys have been amazing! We would highly reccomend you to anyone selling in the Sutton area 😀

Reply from agent

The feeling is most defiantly mutual, we were so happy that you trusted us with the sale of your property! it is the simple things like regular contact and responsiveness that can make such a difference. Big thank you from us, The Team at Butlers

5.00 /5

Great service from Butlers. Dom came out to value our property the day we called and it was on the market within the week. Hannah has done a superb job at pushing our house sale through and kept us constantly updated on our buyers' progress. All the team are friendly and helpful and a delight to deal with.

Reply from agent

We are always here and ready to move as quick as needed for our clients, the regular updates is what we believe sets us apart. Thank you very much for the kind words. The Team at Butlers

5.00 /5

This is by far the best estate agency I have ever encountered! we had the pleasure of doing our viewing with Hayleigh and working thereafter with Hannah for the purchase of our first home. Hannah has been incredible, always responsive and on top of things, providing us with timely information, very polite as well. I couldn't recommend Butlers enough! Wonderful team!

Reply from agent

Wow! What amazing words for us to hear, its great to see our hard work paying off. We are very proud of team (Family). Thank you so much! The Team at Butlers.

Contact details
Sales Phone:

0203 9170 160

Lettings Phone:

0203 9170 160

Lettings Email:

hello@butlershomes.co.uk

Opening hours

Unknown

Address

18 Sutton Plaza, Sutton, SM1 4FS, UK, SM1

Butler’s was founded in 2020 with a simple vision, to make sure that the lives and well-being of our customers was made better through great service, that made the process of moving home seamless and enjoyable. After all, changing where you live can be one of the most exciting and important events in someone’s life, that should be a pleasurable experience - and certainly not one to dread! Where we start is through honesty and transparency. We believe that this approach to estate agency achieves the best outcome for all, but can only be realised with a team that have the same ethics and principles, something that you will find through all of your interactions with us, that we back up in our six promises to you. Some call it the way service used to be. Because we don’t try to take on every home going, we’re able to focus on each client a bit more, taking the time to listen to your needs and aspirations whether renting or selling – and then provide the sort of service we’d want ourselves. So we hope that we can help you move in and around Sutton, we’d really like to.

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
rightmove
Zoopla
Primelocation

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No awards information available

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No awards information available