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Butlers Estate Agency

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Recently, as I am actively looking to buy a new property I got in touch with many estate agents and I can confidently say that I have received the best customer service by Butlers. They arranged the viewing to suit my time as I finish work late. I was helped by Hayleigh, on the day of viewing she was there before me she greeted me with a big smile and showed me around the property she was well prepared and gave me all the information that I needed. I didn’t feel rushed or pressured in any way through out the process. A day later she got in touch with me again to get feedback and respected my decision of not going ahead with that specific property. I will definitely use Butlers again in future and recommend to family and friends. Thank you Hayleigh.

5.00 /5

What a find…………….. The team at Butler’s After 22 years in my house, it was time to downsize. I viewed a property marketed by Butler’s even though my house was not on the market. I offered, it was accepted and then I panicked. My daughter was getting married in two weeks in Tenerife how was I going to put the house on the market, have photographs taken, accept viewings etc…, etc…, THE STRESS!! There was no STRESS. Dominic, Hayleigh & Hannah took care of everything. Dominic came to value my house and arranged a photographer for the same day. He was upfront and transparent in managing my expectations regarding the sale. They had an open day whilst I was in Tenerife and the house sold. They kept me informed every step of the way. You also have an online portal so you can view how the sale & purchase are progressing. They call at least once a week to give you an overview of what is happening and always pick up the phone if you call them. They are personable, professional and they really care about their Clients. They have shown real integrity all the way through and I cannot thank them ALL enough. We are a few weeks away from completion and I will honestly be disappointed not to be speaking to them anymore. I would highly recommend Butler’s, they certainly live up to their strapline “thoughtful estate agents”. Well done and my sincere thanks to Dominic, Hayleigh & Hannah you made buying and selling a breeze.

5.00 /5

It has been a pleasure dealing with Butlers for my property purchase. Hayleigh has been super professional, attentive and approachable throughout the process. I’d highly recommend Butlers to anyone looking for a smooth and efficient transaction with great customer service.

5.00 /5

I think Butlers has completely changed my view about how good agency client relationship can be. Dominic provided the most personalised experience and has always been very approachable/patient. The team he has built mirrors his approach to a great service. I can’t think of any reason why someone would want to chose another agency!

5.00 /5

Butlers are very different. Super helpful, very kind and good to deal with, which comes as a good relief in this otherwise intensely competitive and crazy sellers market. I always liked the properties they showed and never missed any of their listings. Hayleigh is helpful, polite and a great estate agent to have on your side. Thanks!

5.00 /5

Butlers - Fantastic agent in the area. Very responsive, helpful, supportive and the marketing is next level. Customers kept well informed, feedbacks and offers provided on a daily basis without asking for. Easy access of dashboard to review sales/buying progressions. Very reasonable price in the town for marketing, well worth it. Dominic - Great person to deal with, over 20 year's of experience and very professional, Hannah and Hayleigh are very helpful,supportive and puts lots of effort to deliver thier best to support and satisfy customers. Overall very impressive, pleased with service and duty of care. Well done guys, I will always recommend Butlers to anyone without second thought...!

5.00 /5

Currently in the process of purchasing our property. Hayleigh is such a lovely lady whom showed us the property we really love and as promised that she will try her best to get our offer accepted and she did! I can’t thank her enough. Hannah is now the one dealing with our purchase and she’s another wonderful lady. She’s always happy to reply to any questions we have. Hayleigh and Hannah are so friendly and professional and I can say that they are such massive asset to the company. Wish you both and rest of the team all the best.

5.00 /5

What can I say that hasn't already been said. The most professional estate agent ever. No problem is too difficult for Dominic and his team. Always kept informed throughout the sales process. This is a business that really values it's clients over making a quick profit. I'd highly recommend this agent over one of the 'chains'.

5.00 /5

Would very highly recommend Butlers. Got good feeling the minute I walked in. They were professional about the information they took on the property I was selling, asking all the important questions, unlike some of the other more established estate agents, who seemed to just be going through the motions. They organised viewing and got back to me with a valuation within a day. Dominic then explained their way of approach and business practices which gave me great confidence that I would get a good service from them. After deciding to go with them to sell my flat they quickly organised getting photos and video done and preparing the sales particulars. I was kept well informed about viewings, and Dominic was great at handling the offers we had from interested parties and in helping to get a price for us at the top end of expectations. He then kept us well informed as he liaised with the solicitors. As I said would very highly recommend.

5.00 /5

We highly recommend Butlers, they are all friendly, professional, and honest. We could not of asked for a better service, they honestly are the best. When we first met Dom we instantly had a good feeling and knew it would be the best decision to go with him. Hayleigh and Hannah are absolute stars they are always ready to help and generally care about people's needs. Thank you all so much :)

Contact details
Sales Phone:

0203 9170 160

Lettings Phone:

0203 9170 160

Lettings Email:

hello@butlershomes.co.uk

Opening hours

Unknown

Address

18 Sutton Plaza, Sutton, SM1 4FS, UK, SM1

Butler’s was founded in 2020 with a simple vision, to make sure that the lives and well-being of our customers was made better through great service, that made the process of moving home seamless and enjoyable. After all, changing where you live can be one of the most exciting and important events in someone’s life, that should be a pleasurable experience - and certainly not one to dread! Where we start is through honesty and transparency. We believe that this approach to estate agency achieves the best outcome for all, but can only be realised with a team that have the same ethics and principles, something that you will find through all of your interactions with us, that we back up in our six promises to you. Some call it the way service used to be. Because we don’t try to take on every home going, we’re able to focus on each client a bit more, taking the time to listen to your needs and aspirations whether renting or selling – and then provide the sort of service we’d want ourselves. So we hope that we can help you move in and around Sutton, we’d really like to.

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
rightmove
Zoopla
Primelocation

No marketing information available

No awards information available

No marketing information available

No awards information available