Madley Property Services Surrey Quays

Despite a few tricky issues with the building our flat is in and previous tenants, Tonte (the Property Manager at Madley) was very helpful to assist us and always really on top of communications and updates. Really appreciated.

Great, simple and professional. Dealing with Madley Properties was simple and effortless.

Rojda has been extremely helpful,co-operative and professional throughout our experience. She is always very quick to response and made our moving experience very smooth.

This 2 star review was due to unprofessional dealings I have had with Natalie Ewans - the sales agent who double booked my viewing, and handed company documents over to me!

We had a very disappointing experience with Chestertons while securing a rental property. At the beginning, the process seemed smooth. However, as the move-in date approached, communication became extremely poor. We had to make multiple calls just to reach the manager the day before our scheduled move. Only later that evening were we informed that the property would not be ready for move-in the next day. This caused significant inconvenience, including rescheduling movers and packers, rearranging plans, and taking additional leave from work. We were then advised of a new move-in date two days later, which we accommodated. Unfortunately, upon arrival, the property was still not ready, and the move had to be delayed once again by another day. Throughout the process, various excuses were given, including staffing shortages and issues involving the landlord. We did not want to get involved in determining whose fault it was, but these repeated explanations only further reflected the lack of professionalism and poor management. Overall, it was very stressful and disappointing experience.

This is the worst, most irresponsible, and rudest agency I have ever dealt with! They moved us into a disgusting apartment – broken ceiling, mold, leaking pipes. When I asked for help, the agent lied and ignored me until I had no choice but to hire a lawyer. Only then did they finally respond! Any repair took months of waiting, and at the end of the tenancy, they refused to return our deposit – ignored emails for a month! Only after persistent follow-ups and two months of waiting was the money finally returned. This agency is a scam. Unprofessional, unreliable, and arrogant. If you don’t want to go through hell, stay far away from them!

After 1 year of legal battle and differences, we have finally been able to recover our full deposit. This agency tried to impose a rent increase that was completely at odds with our tenancy agreement on us. They have continuously tried to manipulate, gaslight, and threaten us to accept this illegal rent increase for months. We reported them to the Property Redress scheme and won. After that, they tried again to steal our money through the tenancy deposit scheme. Good thing they were smart enough to communicate an internal email trail showing how their own legal counsel had told them that the rent increase they were trying to impose on us was illegal. So we won again :) But it has taken us hours and hours of discussions, education, and patience to get there. I would advise that you save yourself the trouble and not approach this agency with a 10 foot pole it will be the best decision you made on that day.

Worst agency - stay away from these criminals. As a former tenant, I would like to share that Chestertons tried to impose a rent increase that was at odds with our tenancy agreement. Not sure where you come from, but in most countries violations of contract law are punished. It’s amazing that this agency still exists given their illegal practices. Since I see there’s shoutouts for particular employees on other reviews, let me do the same: Kudos to Daniel Toth for trying to sneak in rent adjustments without reason and for dragging on a conversation over 30+ emails without providing any factual evidence for a rent increase. The big bunch of flowers however goes to Matt Brooke, head of Tenant Pressuring Unit and master of one line “take-it-or-leave-it” email responses. We have written communication (inadvertently forwarded to us) documenting Matt Brooke’s orders to push us into acceptance in spite of their own legal advisers’ assessment that a rent increase would be at odds with our contract. After engaging with the tribunal, pro bono legal advisors, the Property Redress Scheme and finally Tenancy Deposit Scheme, we received our deposit back and of course no rent increase was charged. If I could give negative stars and report this company to the authorities to shut down this illegal operation, I would - but apparently this is not how things work in London and many tenants are being scammed by similar agents. Take care out there and avoid Chestertons!

Extremely disappointing experience with this letting agency, particularly with the agent Grace. I had a property viewing scheduled and was already on my way when I received a cancellation call just 30 minutes before the appointment. No prior warning, no apology, and no attempt to reschedule or offer an alternative. This shows a complete lack of respect for other people’s time and commitments. I expected a far more professional approach — unfortunately, this speaks volumes about how they treat prospective tenants. Would not recommend.