I had a great experience with Natalie Ewes - extremely helpful throughout the process!PositiveResponsiveness, Quality, Professionalism

Although we had a very challenging referencing process with the assessors doing background checks, we were able to work closely with Carmen and the team from Madley to secure a long-term tenancy. Carmen was super friendly, very responsive and always helpful. When deadlines hit, Madley really pulled through and helped us out in a big way.PositiveResponsiveness, Professionalism

Agents very responsive and professional throughout the entire vetting process.PositiveProfessionalism

Great, simple and professional. Dealing with Madley Properties was simple and effortless.

Rojda has been extremely helpful,co-operative and professional throughout our experience. She is always very quick to response and made our moving experience very smooth.

Despite a few tricky issues with the building our flat is in and previous tenants, Tonte (the Property Manager at Madley) was very helpful to assist us and always really on top of communications and updates. Really appreciated.

It's a professional team

This 2 star review was due to unprofessional dealings I have had with Natalie Ewans - the sales agent who double booked my viewing, and handed company documents over to me!

Worst agency - stay away from these criminals. As a former tenant, I would like to share that Chestertons tried to impose a rent increase that was at odds with our tenancy agreement. Not sure where you come from, but in most countries violations of contract law are punished. It’s amazing that this agency still exists given their illegal practices. Since I see there’s shoutouts for particular employees on other reviews, let me do the same: Kudos to Daniel Toth for trying to sneak in rent adjustments without reason and for dragging on a conversation over 30+ emails without providing any factual evidence for a rent increase. The big bunch of flowers however goes to Matt Brooke, head of Tenant Pressuring Unit and master of one line “take-it-or-leave-it” email responses. We have written communication (inadvertently forwarded to us) documenting Matt Brooke’s orders to push us into acceptance in spite of their own legal advisers’ assessment that a rent increase would be at odds with our contract. After engaging with the tribunal, pro bono legal advisors, the Property Redress Scheme and finally Tenancy Deposit Scheme, we received our deposit back and of course no rent increase was charged. If I could give negative stars and report this company to the authorities to shut down this illegal operation, I would - but apparently this is not how things work in London and many tenants are being scammed by similar agents. Take care out there and avoid Chestertons!