Worst agency - stay away from these criminals. As a former tenant, I would like to share that Chestertons tried to impose a rent increase that was at odds with our tenancy agreement. Not sure where you come from, but in most countries violations of contract law are punished. It’s amazing that this agency still exists given their illegal practices. Since I see there’s shoutouts for particular employees on other reviews, let me do the same: Kudos to Daniel Toth for trying to sneak in rent adjustments without reason and for dragging on a conversation over 30+ emails without providing any factual evidence for a rent increase. The big bunch of flowers however goes to Matt Brooke, head of Tenant Pressuring Unit and master of one line “take-it-or-leave-it” email responses. We have written communication (inadvertently forwarded to us) documenting Matt Brooke’s orders to push us into acceptance in spite of their own legal advisers’ assessment that a rent increase would be at odds with our contract. After engaging with the tribunal, pro bono legal advisors, the Property Redress Scheme and finally Tenancy Deposit Scheme, we received our deposit back and of course no rent increase was charged. If I could give negative stars and report this company to the authorities to shut down this illegal operation, I would - but apparently this is not how things work in London and many tenants are being scammed by similar agents. Take care out there and avoid Chestertons!