Madley Property Services Surrey Quays
Madley Property Services Surrey Quays
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1.00 /5
Currently renting through Madley property. Agents are agreeable enough to talk to, if you can get in touch. We've been waiting on repairs for months and emails to our agents are continuously ignored. Also unclear who our main agent is, we are often contacted by new employees. Sounds like an understaffing issue. We are not given contact details for our landlord so are stuck paying full rent to an agency and landlord that do not follow through with their duties. When we moved into the flat we were met with dirt (food on the floor, white walls greased with yellow marks etc), black mold and old pieces of wood, furniture and flooring left behind by an unknown source. We also didn't have hot water for the first three weeks and had to shower at friends houses. We received no compensation for the state of the flat, and continued to pay full rent. The leftover furniture was finally removed about halfway through our tenancy. Prior to be moving in we were also told all white goods would be included in the property, I filmed the viewing and caught this on camera, but when we moved in we had no freezer?? I'm currently sitting through the sound of grinding repair work in the flat downstairs, which tenants were not given notice of. This work has been going on for a week, with no indication of an end date. Working from home, this has been somewhat stressful. They're militant with their referencing, which is done through yet another third party. This whole process was incredibly stressful, expect to handover screenshots and bank statements - privacy not a concern for this company. All in all, I would avoid in future due to the severe communication issues we've faced with Madley.
1.00 /5
I dont know
1.00 /5
Warning! Be very, very careful before trusting these agents. My friend rented a flat through them and has been scammed out of her deposit and verbally threatened with "repercussions" if she even thought about legal action. Looking through their "reviews" it seems there are numerous reviews written be google accounts holders who only ever write one, positive review, then disappear forever. Sounds fake, yup, they are written by the agents to try and hide their horrific service. Properties they advertise are totally different to what you end up renting too. Filth on carpets and mould in cupboards appear to be part of the fabric of their rents. There are many long established and great agents round this area to try, not these clowns. Avoid if your money, health and self respect are important to you.
1.00 /5
Holding deposit without reason for over a month and not responsive.NegativeResponsiveness
1.00 /5
Continous headache: unprofessional and dishonest We lived in a property let and managed by Madley Property for two years and it has been a continous headache. We didn't have a good start, when we moved in the property we found items that they commited to dispose and fix, including old and dirty duvets and pillows, a filthy rug in the living room and a mold stain in the bathroom. Cleanliness of the flat was also an issue, we had to hire a professional cleaner at our own expense but even it we raised this with them they failed to include these comments in the check-in inventory (which, of course, stated that the flat was professionally cleant) During the two years we had continous issues with hot water and heating, we estimate that we have been without heating and hot water for a combined period of more than 2 months in these two years. The standard time for a fix was around 10 days but once we were without hot water for more than one month and had to raise it with Hackney Council. A big part of the problem is the engineering companies that they use and Tonte / Madley's absolute lack of control. Our heating system had regular issues but we were told by our neighbours that a quick bleeding of hot water pipes was sufficient to fix the issue. Contractors sent by Madley insisted in changing random pieces every single time which left us waiting for stock and for arranging second and third visit for weeks. I assume that Madley was just forwarding the invoice to the landlord every time, as a landlord I wouldn't be very happy either. Even with the issues on hot water and heating, Madley would just follow-up on the status once a week. Madley were trying to deduct cleaning for the flat even if it wasn't provided professionally cleant initially. We had to open a dispute to get our money back. Tonte and Madley tried to extend the process as much a possible so we didn't get the deposit back, on the very last day they could submit their evidence we received a phone call from Tonte at 6pm saying that dispute process could take 4 more weeks to settle, if I accepted their unfair charges they would send me the money the following day. We decided not to accept and they submitted a cleaning service invoice for a different flat as evidence! Madley and Tonte are dishonest, bullies and unprofessional. Avoid having to deal with them!
1.00 /5
1.00 /5
1.00 /5
Bad, Bad, BAD!
1.00 /5
FRAUD warning! This agency together with a fraudster landlord D.T. at Ability Place building stole our deposit of 2500 pounds. They collaborated together as the agency kept the deposit instead of transferring it to an independent company. Stay away from fraudsters! You can see below how the agency is bullying me to remove the review. Do you know why there are no negative reviews? Because they harass people to take them down. They've been calling and emailing me all day asking to remove my review. Also notice that all 5 star reviews come from accounts with 1 review. Feel free to reach out to me if you are their victim as I've reported them to the Police.
1.00 /5
FRAUD warning! This agency together with a fraudster landlord D.T. at Ability Place building stole our deposit of 2500 pounds. They collaborated together as the agency kept the deposit instead of transferring it to an independent company. Stay away from fraudsters! You can see below how the agency is bullying me to remove the review. Do you know why there are no negative reviews? Because they harass people to take them down. They've been calling and emailing me all day asking to remove my review. Also notice that all 5 star reviews come from accounts with 1 review. Feel free to reach out to me if you are their victim as I've reported them to the Police.
Contact details
Sales Phone:
Sales Email:
Lettings Phone:
Lettings Email:
Opening hours
Monday-Friday: 09:00 - 19:00
Saturday: 10:00 - 16:00
Address
2 Plough Way, Surrey Quays, SE16 2EU, SE16
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Estate agency, rethought We offer all the services you'd expect from an estate agent, and we love what we do, but we're not like other estate agents.
