Extremely disappointing experience with this letting agency, particularly with the agent Grace. I had a property viewing scheduled and was already on my way when I received a cancellation call just 30 minutes before the appointment. No prior warning, no apology, and no attempt to reschedule or offer an alternative. This shows a complete lack of respect for other people’s time and commitments. I expected a far more professional approach — unfortunately, this speaks volumes about how they treat prospective tenants. Would not recommend.
Reply from Madley Property Services Surrey Quays: We’re truly sorry to hear about your experience, Panagiotis. Your feedback is important, and we understand how frustrating last-minute cancellations can be. We strive for professionalism and will address your concerns to improve our service. Thank you for sharing your thoughts with us.
Matt Brooke
