Good morning, having read your review I don't believe this is for this Northwood office. I have searched your name and we do not have you registered as a tenant, we also do not book inspections by telephone so I believe your review either relates to another Northwood office or another agency. If I am wrong and your review is for this office then please contact me via our email address stokeontrent@northwooduk.com detailing which property you are a tenant of and I will be happy to look into the issues you have reported. Regards, Gemma Robinson, Office Manager

I have searched our data base and discussed this with our team, as they are all working to achieve an exceptional standard and I find it hard to understand the need for comments like this directed at the team here at Northwood Stoke on Trent. We have no record of 'Emerson Silva' within our system and our team have no notes regarding any contact by you, so I can only assume that this review is either fake, regarding a different company, or for a different Northwood office. I must ask that this is removed as it appears to be tarnishing the wrong people. If you do feel that it is a just review then please contact us in the first instance on (01782) 636100 or stokeontrent@northwooduk.com addressed to our office manager where we will be pleased to discuss any issue.

Hi Lizzie, many thanks for writing this review, we act as agents for the property owners, they are individuals, and all have different criteria where a pet is requested in a property. This often reflects on issues they may have had with a previous tenant and their pet, making them more risk averse. We do understand the importance of pet ownership and are pet owners ourselves, we work with our landlords to get them to accept pets although the majority do indeed ask for a minimum of a guarantor where a tenant requests a pet. I am sorry we were unable to help you in this instance.

Lewis, I am sorry to hear your comments although you appear to have written them against the wrong company? This is for Northwood in Stoke on Trent, each Northwood office is independently owned and run, here at the Stoke office we pride ourselves on the service given and ask that these comments are deleted and rewritten on the correct companies Google listing. Many thanks.

At Northwood Stoke we never pass details to external companies without explicit permission from our clients. Please can you forward any detail you feel relevant to substantiate your claim to our office manager on stokeontrent@northwooduk.com where your comments will be investigated fully.

Following my investigation into this matter I must refute this review which certainly does not reflect the service offered. Just because you met the landlord does not guarantee you being accepted by them. Decisions are made by our landlords not Northwood, we present the details for them to make their decision. I am sorry you felt it necessary to write this review.

Many thanks for your review, although I must disagree with your comments. You had a viewing arranged for a property we are marketing and our negotiator had the courtesy to call you to keep you informed that an acceptable offer had been received which was above the price the property was being marketed at. They further offered to honour the viewing and meet you at the agreed time if you were still interested in viewing, you decided that you did not wish to view under the circumstances. We had only been told by the vendor of the property moments before the call, as detailed in the call to you, that the offer submitted by a previous viewer was acceptable, something that was out of our control. We could have ignored this information and continued with the viewing but chose the more professional route to keep our potential clients informed at the earliest possible point, which in this instance was at short notice to your viewing but in plenty of time for us to still complete our obligation to you as offered. I am sorry you felt it necessary to write this unfounded review.