Hi Lizzie, many thanks for writing this review, we act as agents for the property owners, they are individuals, and all have different criteria where a pet is requested in a property. This often reflects on issues they may have had with a previous tenant and their pet, making them more risk averse. We do understand the importance of pet ownership and are pet owners ourselves, we work with our landlords to get them to accept pets although the majority do indeed ask for a minimum of a guarantor where a tenant requests a pet. I am sorry we were unable to help you in this instance.