Hi, I'm sorry we didn't meet our usual level of service resulting in a 3 star review, please do feel free to contact us directly on stokeontrent@northwooduk.com to give us detailed feedback so that we can look to improve our service to your expectations. Thank you for taking the time to place your review.

Hi, thanks for writing this review but it doesn't appear to relate to our company? Perhaps you would like to check this review for us, if it is for us here at Northwood Estate and Lettings in Hartshill then we would love to hear how we can improve to receive a 5 star review. stokeontrent@northwooduk.com

Hi, as you state we are in the depths of a global pandemic with Covid 19 with people all around the world sadly dying from the virus. We are doing everything in our powers to ensure the safety and wellbeing of all of our clients and our team. We are seeing the infection rate currently going up at an alarming rate with the area now being placed into a Tier 2 level. It is our intention to do everything we can to halt the spread of the virus and if this means a few minutes of discomfort as opposed to potentially being exposed to a deadly virus then we make no apology. We do hope you can understand our position in these trying times and wish you every enjoyment of your new home.

Hi thanks for taking the time to give us the rating, sorry we didn’t make a 4 or 5 star in your opinion, we would love to know how we can improve to meet your expectations, perhaps you could give us a buzz or drop an email with more detailed feedback. Thanks