Worst renting experience ever! I would have give 0 star if I could. The house look fine when we did our house viewing, but after we sign the contract, things just got worse and worse. First, We were not able to move in according to our contract starting dates. They claimed is because they need to clean and double check everything's alright. But the fact is, they did nothing about the house! beds were broken, heating were not working, the house condition was extremely awful !! They haven’t done ANY CLEANINGS. We weren’t able to use the internet for a Month! and no tele was working even though we paid for tv license! Everytime we called them reporting these issue, they just make excuses and not solving those problems. Our shower head was broken as well and we could not take a shower at all. We told them the situation and hope someone could fix it ASAP, they said ' you can take a bath', I mean, who will take baths only for 3 months straight.This is just ridiculous!! Worse case, they lied about 'bills included'. They said all bills are included on the website and contract, but we actually need to pay an extra 24 pounds each week where we already need to pay 90 per week, which is a total scam! I would never ever recommend anyone to rent house through Humphreys.