Was by far the worst experience i could have had while trying to study at my first year in university. Do not use their services and waste your money like i did. (the response from Rob is a joke btw, don't for a second believe the problem was the "differing levels of expectation" about their level of service. For around 3 months in the winter period when it would get quite dark around 6/7pm .We were left without a kitchen light meaning we would use the flash light on our phones to light the kitchen when in use. it took as many months to fix the bathroom fan which in itself was it's own debacle involving the landlords parents coming over and breaking it further. If having a functional light is deemed as a unfair expectation on Nicholas Humphreys then that says everything you need to know about them. Years later i'm still not over just how shockingly poor their service was. personally I've used Student Cribs and the unis own Greenpad service as alternatives and have had positive experiences with both) P.S even 5 years later I think about how truly shocking your service was. If updating my review means 1 more person uses an alternative real estate agent then I'll keep updating till the day I die