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The Frost Partnership - Slough

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The Frost Partnership - Slough

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Very worst service

review by Mani Arasan

Reply from agent

We take all feedback seriously. However, we have no record of any contact from you and do not have any contact details for you. We would be grateful if you could email your contact information to marketing@frostweb.co.uk please and a manager will contact you. Kind regards, The Frost Partnership

1.00 /5

No one answering for call

review by Akilan

Reply from agent

Hi Akilan - We take all feedback seriously. Unfortunately, you called on Sunday when our office is closed. If you could call again this morning please we would be very happy to help with your enquiry. We do not have your phone number so are unable to call you. Best wishes from all at The Frost Partnership Estate Agents.

1.00 /5

Pooja and janeet were absolutely terrible, no transparency had to chase them for the offer I made.

review by Tee H

1.00 /5

Avoid This Agency – Poor Service and Unresolved Issues I had a very disappointing experience with this agency. Over the course of a month, we dealt with a severe water leak in the property, which was not addressed despite multiple complaints. The living conditions were unacceptable. Additionally, they withheld our deposit without providing clear justification. The terms in the contract were confusing and did not seem fair to us as tenants. I would strongly recommend others to be cautious and avoid this agency if you value clear communication and good service.

review by Aumim C.

1.00 /5

⚠️Pigeon droppings @Vanburgh Court⛔️ A few months ago, we moved into Vanburgh Court Flat and found that there were pigeons and their droppings on the house's balcony a few days after we moved in. We notified Frost Pooja Shah in this respect by phone, email, and in person. Despite multiple reports, nothing was done. We eventually made the decision to leave the residence. Then we made our move. They disregard tenant concerns always. I will never recommend Slough Frost Agency.

review by Nishanthvel Muthuvairavan

1.00 /5

Very bad. Frost Slough are asking for minimum 54000/Anum salary to pass the reference to rent a property. Blaming the reference checking agency and landlords but hiding the fact that they are the one who promises and increases the expectations of landlords to scam and attract. When I insisted to check with landlord they got rude and said if tenants cannot afford to pay rent after property is let then insurance company will pay the rent. When asked low long then they refused to answer and put the phone down.

review by ek M

Reply from agent

Thank you for taking the time to leave this feedback – all feedback is appreciated and helps us improve our service and procedures. However having looked into the points you have raised I feel our procedures were followed correctly. As a letting agent we need to ensure that a potential tenant is in a financial position to pay the rent and to do so we use an external referencing company that will confirm your actual earning and that there is no adverse credit history. When a tenant contacts us to register we ask certain questions to check that you will pass the referencing criteria. As with many agents any potential tenant/s will have to demonstrate that they earn 30 x the monthly rent. When you were asked this question the information you gave was substantially below that level and it would have been wasting all parties time in showing you any properties. I am sorry we were not able to assist you with your search for a property. Kind regards, The Frost Partnership

1.00 /5

This company continously leave rubbish outside private property.

review by Sarah Dixon

Reply from agent

Hello Sarah, we are sorry to hear you have an issue with 'rubbish' however we can assure you we take great care to dispose of our waste appropriately so we are not sure exactly what you are reffering to. This 'Google Reviews' website is intended to review businesses as Estate Agents to help buyers and sellers decide on an estate agent, not really to air personal matters. Unfortunately you havent said which 'private property', nor have you provided any contact details, so if you would like to contact our office direct, we will be more than happy to help resolve this matter for you. Kind Regards, David Evans and Company Estate Agents, Plumstead. Phone 02088546363 E-mail enquiries@davidevansandco.com