My experience with this company has been nothing short of frustrating. I am deeply disappointed with their lack of transparency and inefficiency throughout the entire application process. Firstly, they fail to inform applicants about any additional documentation required. It's incredibly frustrating to discover later on that there were missing documents or information that I could have easily provided if I had been notified. Their inability to provide updates on the progress of my application is ridiculous. It feels like I'm left in the dark, constantly wondering if my application has been reviewed or if there are any issues that need attention. Once you submit your documents, there is no way to view what you have sent. This lack of access to one's own submission is perplexing and inconvenient. It leaves you feeling helpless and reliant solely on their live chat support. While the agents are polite and very helpful, the entire process becomes inefficient and time-consuming as you constantly have to chase them for updates.

Not professional and not ethical at all. I'm doing a reantal referencing check with this agency, and their bad temper and manner just made me angry. They do not even know what documents can be provided, and what alterbative options there are, which is making the whole process hard to proceed.

No email notifications about updates or requirements during a tenant reference check. Incredibly inefficient and time-consuming. Avoid if possible.

This company is NOT good and do not care for customers. Do not approach this company for any referencing.

Dreadful communication Form says complete but emails say incomplete No telephone number Webchat just a bot

I'd rather give this company zero stars if I could. They demand an excessive amount of personal information and bombard you with daily email, threatening potential failure if you don't respond within 24 hours. On top of that, they force you to accept their overly restrictive privacy policy without providing adequate protection against identity theft. This kind of practice is simply unacceptable.

Don’t reply to emails and customer service chat is permanently closed. The only time I actually got through to a real person the rep was incredibly rude and unhelpful

We agreed on a flat and they gave it to someone else

Very disappointed with the letting team and their management team.

They call you ,book an appointments. And don’t get back to you on appointment day ,don’t even bother to pick your call. Please don’t waste your time .Never have i ever had such a bitter experience like today .worst customer services ever .