Thank you for taking the time to leave this feedback – all feedback is appreciated and helps us improve our service and procedures. However having looked into the points you have raised I feel our procedures were followed correctly. As a letting agent we need to ensure that a potential tenant is in a financial position to pay the rent and to do so we use an external referencing company that will confirm your actual earning and that there is no adverse credit history. When a tenant contacts us to register we ask certain questions to check that you will pass the referencing criteria. As with many agents any potential tenant/s will have to demonstrate that they earn 30 x the monthly rent. When you were asked this question the information you gave was substantially below that level and it would have been wasting all parties time in showing you any properties. I am sorry we were not able to assist you with your search for a property. Kind regards, The Frost Partnership