Contacted quealy and co to ask for a viewing on a rental on the Tues and booked it for 3pm on Fri, Fri morning I received a text reminder of viewing, then half way through the day they called me to change my appointment from 3pm to 4.30pm as there's a change in the diary. We agreed to go at 4.30 and again we received text messages reminding our time of viewing, the message was wrong as it still stated 3pm when called the agent said it was a error then a hour after I got another text reminding me of the 4.30 viewing. After all that we went to view the property and arrived at 4.30 to be told to wait as someone else had turned up at the same time, we didn't wait, as I found this unprofessional and clearly this company has not got a clue how to book viewings.

Seems impossible to cancel a subscription, which is why I’ve had to go 1 star. Customer support is to be honest dreadful, all chat bots… tell them why your cancelling etc, and the whole process just starts again. The service its self is fantastic, until you need to cancel and stop paying… I’ve been trying for 2 weeks now. Hopefully this review will prompt someone to get in touch!

Good service to sign up to be but you will be paying this for the rest of your life or until you change your bank account. There is no possible way to cancel this subscription.

The number does not work and they make it extremely difficult to cancel the subscription on purpose, there is no way of doing it through their portal. There is a long winded way which doesnt even work. Please save your time and money.

As a first time buyer myself, my experience was not great with quealy & co. First we tried to purchase a house that granted may not have been quealy & co understanding at first was not even purchasable, potentially stamp duty evasion. They were evasive once this was discovered communication was horrendous and myself and my husband were having to constantly chase for answers. To this day we are still yet to have our question answered how this house was ever listed in the first place. If our solicitor wasn’t kind we would have lost thousands on solicitor fees due to their incompetence. Thank god we had an outstanding solicitor who gave us the best advice when trying to purchase this house. Will not be recommending.

F.A.O tenants: They come and inspect the property every 3 months and as a tenant they do not send you any inspection reports. Even when you email twice, asking for inspection reports and notes to be sent to you as a tenant, they do not reply. How are you to know if a lettings agent is happy with how you’ve maintained the property if they do not communicate anything about it? This is causing us distress over our deposit as we don’t know how much of our hard-earned money we will get back. If you’re a tenant, please go elsewhere. Linda Matthews gave me my full deposit back when I vacated one of their properties and when the house was being sold they had me as a ‘sitting tenant.’ They also only inspected once or twice a year, not every 3 months! A landlord’s house is a tenant’s home - tenants pay an extortionate amount and have a right to live in peace without the constant disturbance! Quealy and Co (in my opinion) only care about where the money is coming from. As the landlord pays them, they do everything to benefit the landlord. Not forgetting that in order for the landlord to pay them, the tenant has to pay the landlord. We’ve always paid in full on time and been good tenants but they don’t seem to care about that. Wouldn’t recommend them to my worst enemy. Best to rent from elsewhere, if you want to feel at ease that you’ll be getting your deposit back and if you want to live a life without someone taking pictures of every room in your home, every 3 months.

Absolutely horrific experience at 23a Canterbury Road. Avoid it like the plague! After 4 months our bedroom was caked in damp/mould, causing severe damage to our bed, bedroom furniture and belongings. The solution: rip the carpet up, take off the skirting boards, clean it down, use some kind of primer, give it a paint, put new skirting boards in and fit new carpet. The issues are external through poor render and no sign of damp coursing! They told us that it would be fine, it hasn’t! The landlord doesn’t care about his tenants, or their belongings. Avoid! Avoid! Avoid! Quealy & Co clearly don’t care either as they are happy to put someone else through the same stressful ordeal by putting it back on the market without the correct work being undertaken. Many other people have contacted me privately to tell me about similar horror stories that they have experience in rental properties through Quealy. The rental staff are rude and dismissive until you lodge a formal complaint with the director. Even then, they don’t have your interests at heart. I honestly wouldn’t have even given them 1 star if Google permitted it!

Absolutely disgusted with the level of unprofessionalism by this company. They used my address by mistake and changed all my utilities and council bill to someone else name. They even switched off my internet and got another supplier in. I …

Sold to us as a free service but this is not true. Routinely ignored 3 or 4 times when trying to clarify points, arrange training for staff, etc. Avoid.